Ellan Smith
18 Great Bay Road,St. George's
Summary
Highly motivated and experienced [Job Title] passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in [Type] industry.
Overview
27
27
years of professional experience
Work History
Small Business Owner
E&J Enterprise - Personalized Gift And Apparel Business
Hamilton, Bermuda
01.2019 - Current
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior Supervisor
Government Of Bermuda
Dept. Of Youth Sport And Recreation And After School Program
01.2000 - 01.2019
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
Program Supervisor
Government Of Bermuda
Dept. Of Youth Sport And Development And After School Program
01.1997 - 01.2000
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of [Number] personnel, overseeing records, performance and quality assurance.
- Assisted with community resources for healthcare and mental health.
- Established policies covering [Area], [Area] and [Area].
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Developed and maintained relationships with external partners to facilitate program operations.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Participated in community events to promote services and engage with public.
Education
Associate of Applied Science - Supervisory Management
Bermuda College
Paget Bermuda06.1985
High School Diploma -
Whitney Institute
Smith's Parish06.1983
Skills
- Business Management and Development
- Training and Development
- Project Management
- Strategic Planning
- Office Systems Management
- Price Structuring
- Human Resources Administration
- Financial Management
- Cost Control
- Desktops, Laptops and Mobile Devices
- Negotiation
Accomplishments
- Travel Representative with TraVenus Travel Global
- Xstrem Travel CIIA card member
Timeline
Small Business Owner
E&J Enterprise - Personalized Gift And Apparel Business
01.2019 - Current
Senior Supervisor
Government Of Bermuda
01.2000 - 01.2019
Program Supervisor
Government Of Bermuda
01.1997 - 01.2000
Associate of Applied Science - Supervisory Management
Bermuda College
High School Diploma -
Whitney Institute