Edward Petty
Summary
Seasoned HVAC professional with over 20 years of hands-on experience in air conditioning installation, department leadership, and sales strategy. Proven track record of managing high-performing teams, streamlining operations, and driving revenue growth through customer-focused solutions and technical excellence. Adept at overseeing complex installations, mentoring technicians, and building long-term client relationships. Recognized for a strong work ethic, problem-solving skills, and a commitment to delivering quality service in both residential and commercial environments. Now seeking to leverage deep industry knowledge and leadership experience in a dynamic, growth-oriented organization.
Overview
7
7
years of professional experience
Work History
Sales Manager
Efficiency Ltd
04.2022 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Service Manager
Efficiency Ltd
06.2018 - Current
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Associate of Science - Service Management
Licon Tech
Florida03-2009
Skills
- Sales operation
- Territory sales management
- Key account development
- National account management
- Operations
Timeline
Sales Manager
Efficiency Ltd
04.2022 - Current
Service Manager
Efficiency Ltd
06.2018 - Current
Associate of Science - Service Management
Licon Tech
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