Donalis Fitzgerald Alleyne II
Sandys,Bermuda
Summary
As a motivated individual, I am eager to find a career path that offers personal and professional growth opportunities. With my strong work ethic and organizational skills, I am ready to take on a responsible role that can help me refine my abilities. By utilizing my excellent communication skills, I aim to contribute to the company's goals. I am committed to excellence and approach every task with enthusiasm and dedication.
Overview
21
21
years of professional experience
Work History
Conference Service Manager
Rosewood Hotel Bermuda
02.2024 - Current
Client Relations Executive
Praxis Limited
LONDON, UK
11.2019 - 01.2023
- Proactively addressed customer concerns and resolved complaints effectively
- Cultivated and maintained long-term relationships with key clients, ensuring their continued satisfaction
- Developed and implemented strategic sales plans to consistently generate revenue
- Scheduled and conducted regular meetings with customers to assess their needs and ensure satisfaction
- Served as the primary point of contact for customer complaints, escalating issues as necessary and driving prompt resolutions
- Assisted the sales team in up-selling and cross-selling services and products to maximize customer value
- Enforced contract terms and ensured compliance from both the company and clients
- Conducted thorough market research to identify and implement innovative strategies to retain customers
- Established and pursued ambitious sales and revenue targets, consistently achieving or exceeding them
- Collaborated closely with internal teams, including sales, engineers, and senior management, to effectively address and fulfill customers' requirements.
Director
A2J Creations Ltd
LONDON, UK
07.2013 - 05.2018
- Spearheaded marketing and merchandising services, along with project consultation, ensuring seamless execution and delivery of exceptional results
- Demonstrated strong leadership skills in overseeing the daily operations of a company, ensuring optimal performance and efficiency
- Successfully managed and coordinated teams, fostering a cohesive work environment conducive to high productivity levels
- Implemented effective strategies to support business growth and achieve targeted objectives, resulting in notable increase in revenue and market share
- Conducted thorough market research and analysis, identifying key trends and opportunities for improvement, leading to data-driven decision-making
- Collaborated with cross-functional departments to develop and execute innovative marketing campaigns, enhancing brand visibility and customer engagement
- Proactively monitored industry developments and competitor activities, adapting marketing strategies accordingly to maintain a competitive edge
- Provided strategic guidance and recommendations to senior management, contributing to overall business development and long-term success.
PA to Director / Events & Project Coordinator
Interact
10.2011 - 12.2012
- Manage diary and schedule meetings and appointments
- Act as the point of contact between the manager and internal/external clients
- Plan and organize events according to customer requirements, including researching and hiring vendors, booking venues, planning transportation, inviting participants, and creating signage
- Overseeing all training.
Personal Assistant to CEO
LaBranche Structured Products Europe
LONDON, UK
11.2009 - 10.2011
Senior Meeting & Events Planner
Copthorne Tara Hotel
LONDON, UK
11.2009 - 09.2008
Group Specialist
Fairmont Hamilton Princess
HAMILTON, BERMUDA
01.2006 - 07.2008
Corporate relationship manager
Ticketmaster
TORONTO, ON
05.2003 - 11.2005
Education
Counseling & Development Psychology - Masters
University of Toronto
01.2005
Hon Marketing & Business Management - B.A .Hon
Auburn University
01.2004
Marketing and Distribution - A.S.S. Degree
Wallace State College
01.2002
Skills
- Adaptable
- Networking
- Excellent communication
- Strong negotiation
- Goal-oriented drive
- Client relationship
- Staff Training
Highlight
- Adaptable
- Networking
- Excellent communication
- Strong negotiation
- Goal-oriented drive
- Client relationship
Personal Information
Nationality: Bermudian
References
Can be provided upon request
Timeline
Conference Service Manager
Rosewood Hotel Bermuda
02.2024 - Current
Client Relations Executive
Praxis Limited
11.2019 - 01.2023
Director
A2J Creations Ltd
07.2013 - 05.2018
PA to Director / Events & Project Coordinator
Interact
10.2011 - 12.2012
Personal Assistant to CEO
LaBranche Structured Products Europe
11.2009 - 10.2011
Senior Meeting & Events Planner
Copthorne Tara Hotel
11.2009 - 09.2008
Group Specialist
Fairmont Hamilton Princess
01.2006 - 07.2008
Corporate relationship manager
Ticketmaster
05.2003 - 11.2005
Counseling & Development Psychology - Masters
University of Toronto
Hon Marketing & Business Management - B.A .Hon
Auburn University
Marketing and Distribution - A.S.S. Degree
Wallace State College
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