Dominique M. Smith
37 Wellington Slip Road, St. George’s
Summary
- Excellent customer service skills and communication skills
- Dependable, trustworthy and attentive to details
- Excellent interpersonal skills
- Highly organized and effective
Overview
12
12
years of professional experience
1
1
Certification
Work History
Terminal Operator
Stevedoring Services Limited
05.2023 - Current
- Investigate and troubleshoot Electronic Data Interchange information, operational and system issues as arise
- Ensure that all administration involved with operations of cargo terminal are carried out in timely and efficient manner
- Create Voyage Calls, Export Bookings, Pre-Advice and Yard Allocations ensuring all are planned correctly onsite and within Terminal Operating System
- Maintaining hundreds of data records relating to Consignees, Debtor Lists, Cargo Commodity Codes, Containers, Road Trailers, and Wheeled Trailers
- Prepare reports, validate Discharge and Load Plans, create Ships Releases for planning and assigning to vessel
- Focal point for Vessel, Shipping Lines, SSL Terminal, Invoicing, Management staff and resolving and documenting customer queries/requests
Corporate Care Consultant
Digicel Bermuda
10.2020 - 05.2023
- Provide effective solutions for internal and external corporate customers
- Project Managing of local telecommunication links in particular managing internal resources, business customers, third party vendors and other Telecom providers
- Open, track and troubleshoot faults
- Provide Tier 1 Support to external clients
- Assist with improving internal processes
- Provide administrative support to various departments both locally and internationally
- Assist with Finance projects.
- Resolved customer complaints using established follow-up procedures
Customer Service Representative
One Communications
01.2017 - 10.2020
- Providing consistent customer service in demanding environment
- Effectively troubleshooting over hundreds of technological issues for: cell phones, tablets, laptops, cable boxes and televisions
- Making service calls to follow-up with customer service experiences and promoting additional products
- Managing details and payments on client accounts to ensure accurate billing and access to benefits.
Reserve Police Constable
Bermuda Police Service
09.2012 - 12.2019
- Protecting people and property
- Carrying out patrols to insure safe environment
- Respond to calls, enforce laws and make arrests
- Making Bermuda Safer.
Airport Security Police
Bermuda Security Group
04.2012 - 01.2017
- Policing of and Preventing Acts of Unlawful Interference at L.F Wade International Airport
- Monitoring and reporting suspicious actions/activities with Live CCTV
- Implemented procedures for use during Fire Alarm Activations
- Continuous patrolling of Airside, Terminal, Restricted Areas and Perimeters to ensure security and safety of operations are not compromised.
Education
High School Diploma -
Cedarbridge Academy
Bermuda06.2010
Skills
- High proficiency with computers: Windows Software, Macintosh Software and Microsoft Office Suite
- Written & Oral Communication
- Detailed Oriented
- Ability to act with Integrity, Professionalism and Confidentiality
Career Focus
I aspire to be a significant team player and contributor in an organization that fosters my career development through the cultivation of new skills while allowing me to hone existing ones.
Certification
- Internet and Computing Core (IC3) – Certification
- Saving Children and Revealing Secrets (S.C.A.R.S) – Certification
References
Paul Moniz, Operations Manager, Stevedoring Services Limited, 536-6697, pmoniz@stevedoring.bm
Alyssa-Dawn Smith, Corporate Manager, Digicel Bermuda, 500-0811, alyssa-dawn.smith@digicelgroup.com
Kerry Hall, Retail Manager, One Communications, 335-1570, khall@onecomm.bm
Sherry Tucker, Section Officer, Bermuda Reserve Police, 799-3774, stucker@bps.bm
Sherri-Lynn Burgess, Security Manager, Bermuda Security Group, 524-2287, sburgess@bsg.bm
Timeline
Terminal Operator
Stevedoring Services Limited
05.2023 - Current
Corporate Care Consultant
Digicel Bermuda
10.2020 - 05.2023
Customer Service Representative
One Communications
01.2017 - 10.2020
Reserve Police Constable
Bermuda Police Service
09.2012 - 12.2019
Airport Security Police
Bermuda Security Group
04.2012 - 01.2017
High School Diploma -
Cedarbridge Academy
- Internet and Computing Core (IC3) – Certification
- Saving Children and Revealing Secrets (S.C.A.R.S) – Certification
Similar Profiles
PRADEEP KRISHNAN NAIRPRADEEP KRISHNAN NAIR
Director of Port Operations at Crest Stevedoring Division ( Group of Olam International Limited)Director of Port Operations at Crest Stevedoring Division ( Group of Olam International Limited)
Neori BurelevuNeori Burelevu
Boat Unloader at Stevedoring ServicesBoat Unloader at Stevedoring Services
Matt MorganMatt Morgan
Heavy Diesel Fitter/Fabricator/Fitter; Turner/Auto Electrical/Machinery Operator at Northern Stevedoring ServicesHeavy Diesel Fitter/Fabricator/Fitter; Turner/Auto Electrical/Machinery Operator at Northern Stevedoring Services