Destiny M. Burgess
Summary
Insurance Industry professional with proven experience within the insurance environment. Skilled in streamlining processes, ensuring compliance, and fostering industry relationships. Adaptable to evolving industry technologies and procedures while delivering high-quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Assistant, Financial Lines
Chubb Bermuda Insurance
09.2023 - Current
- Manage submission logging, distribution, and closure within Front Office
- Prepare Underwriting documents including pricing sheets, quotes, binders, and polices.
- Assist with renewal document preparation
- Liaise with brokers and internal departments to resolve inquiries and enhance efficiency
- Perform file audit checks and monitor policy issuance to meet operational deadlines.
- Maintain master policy and endorsement document database
- Prepare multinational account component to ensure accurate data is booked in system.
- Ensuring accurate maintenance of risk information in Genius (i.e name changes, BOR changes, reinsurance, etc)
- Run system reports as required for activity and tracking
- Carry out UAT testing, ensuring system is operational and routinely updated with changes as needed
Bancassurance Group Administrator
BF&M Insurance
05.2021 - 09.2023
- Served as primary liaison between financial institution as relates to Bancassurance products
- Produce and remit monthly commission and unearned premium (UEP) reports with full reconciliation
- Attend quarterly Bancassurance meetings
- Led system training sessions for financial institution and introduced process improvements
- Processed and maintained utility system with policy information and changes
- Produce monthly financial reports for the Bancassurance AVP
- Resolved policy discrepancies with policies through direct engagement with customers and financial institutions
- Produce reports/reconciliation and monthly billing for Cayman bancassurance
- Implement changes and/or process improvements to ensure efficiency for both BF&M and financial institution
- Assist AVP with projects and issues as they arise
Policy Owner Service Representative
BF&M Insurance
09.2020 - 05.2021
- Processed policy changes, cancellations, loans, and reinstatements of policies producing corresponding endorsements.
- Managed enrollment and maintenance of group policy information
- Enrolment and maintenance of employee's and dependent information on group policies
- Assist with projects as they arise
Professional Services Administrator
Rego Sotheby's International Realty
04.2019 - 09.2020
- Coordinated property management services updating internal database for tracking
- Liaise with banks/law firms/private clients for reconciliation of accounts
- Provided exceptional customer service to clients through prompt response times and thorough issue resolution efforts.
- Processing of payables/trades invoices
- Preparation of board meeting agendas, minutes, and tracking action items
- Complete monthly reports for government requirements
Education
Bachelor of Arts - Business and Marketing
University of Essex
Level 4 HNC - Business
Brighton School of Business And Management
Level 1 Certificate - Customer Service
Leicester College
AINS -
The Institutes
12-2025
High School Diploma -
Vision Academy Homeschool
Skills
- Insurance Administration & Policy Issuance
- Underwriting Support & Compliance Audits
- Proficient with Microsoft Office & Insurance systems
- Adaptable & Efficient
- Data Management & Reporting
- Strong Customer Service skills & Relationship Management
- Interpersonal & Team Player
- Time Management & Multitasking in High-Volume Environments
Certification
- Level 1 Certificate Customer Service, Leicester College, 06/01/15
- Level 4 HNC Business, Brighton School of Business and Management, 04/01/14
- AINS, The Institutes, Present
Timeline
Technical Assistant, Financial Lines
Chubb Bermuda Insurance
09.2023 - Current
Bancassurance Group Administrator
BF&M Insurance
05.2021 - 09.2023
Policy Owner Service Representative
BF&M Insurance
09.2020 - 05.2021
Professional Services Administrator
Rego Sotheby's International Realty
04.2019 - 09.2020
Bachelor of Arts - Business and Marketing
University of Essex
Level 4 HNC - Business
Brighton School of Business And Management
Level 1 Certificate - Customer Service
Leicester College
AINS -
The Institutes
High School Diploma -
Vision Academy Homeschool
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