Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Languages
Languages
References
References
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Denice Repose

Denice Repose

Smith's Parish,FL 02

Summary

Results-driven manager seeking a management role position with several years of comprehensive experience in financial services.

Deeply familiar with banking, compliance and FATCA/CRS rules and regulations.

A forward-thinking leader responsive to changing demands and fast paced environments.

Dependable and detail-oriented and able to manage multiple tasks and priorities. Broad experience includes transfer agent administration, account reconciliations, back office operations, database management, etc.

Recognized for exemplary customer service and team collaboration.

I am confident in my ability to contribute to the success of any team and/or organization.

Overview

16
16
years of professional experience

Work History

Assistant Vice-President /Fund Administrator

Artex (Formerly Horseshoe Group)
Bermuda
05.2016 - 04.2024
  • Assisted in delivering a comprehensive set of investor services to allocated fund clients.
  • Ensured the timely and accurate processing of all investor transactions and reporting.
  • Maintained accurate records of AML/KYC documentation, obtaining compliance team's validation and system authorization.
  • Ensured receipt and validation of all FATCA/CRS forms by the team.
  • Analyzed offering documents and service agreements for investment companies of various legal structures including mutual funds, unit trusts, and partnerships.
  • Continually assessed the efficiency and effectiveness of operational policies, procedures, and controls to meet timelines and minimize errors/operational risk.
  • Collaborated with management to create innovative tools for meeting new client demands.
  • Carried out various transfer agency tasks like processing subscriptions, redemptions, and share transfers alongside generating client-specific ad-hoc reports.
  • Utilized Paxus software for job responsibilities.
  • Managed the creation and reporting of side pockets for ILS fund structures.
  • Facilitated communication between the organization and external partners.
  • Managed a team consisting of three local and three international senior administrators.
  • Worked closely with other teams such as fund accounting, corporate, and compliance to ensure seamless execution of daily tasks.
  • Collaborated with external auditors and efficiently provided financial reports and audit letters to meet their tight deadlines.
  • Conducted training sessions for new employees, ensuring they were proficient in both their daily tasks and complex systems.

Senior Investor Relations Representative /Transfer Agent

BNY Mellon & Alternative Investment Services
Bermuda
10.2009 - 05.2016
  • Managed and enhanced investor interaction as the primary liaison between investors and the fund manager, delivering exceptional customer service.
  • Maintained punctual delivery of reports to fund managers, auditors, and investors.
  • Supervised a team in charge of investor services.
  • Managed signing authority for investor redemption proceeds' payment release.
  • Maintained accurate and valid AML/FATCA documentation on file.
  • Reviewed and verified transactions, issued statements and contract notes
  • Ensured precision in reviewing payment and wire details prior to initiating fund transfers into PB accounts.
  • Ensured accuracy and integrity of share register maintenance for various investment fund structures.
  • Oversaw account reconciliation and NAV calculation process.
  • Utilized Praaeo software to fulfill work duties.
  • Collaborated with compliance, fund accounting, and treasury departments to achieve smooth and efficient completion of daily tasks.
  • Aided in the completion of yearly reporting by partnering with both internal and external auditors.

Annuity Service Specialist /Investor Services Representative

SunLife Assurance Company of Canada
Bermuda
02.2008 - 09.2009
  • Focused on accuracy, efficiency, and excellent customer service while handling a high volume of phone calls in a fast-paced environment.
  • Managed the underwriting process for new applications and financial transactions
  • Demonstrated comprehensive understanding of investment products and associated riders
  • Initiated and maintained accounts by managing changes in registration and updates
  • Processed investors' financial requests, including withdrawals, transfers, investments, and special amendment options.
  • Effectively managed telephonic interactions with investors seeking information on annuity alternatives
  • Took responsibility for identifying and reporting money-laundering risk
  • Supported with the translation of legal documents and correspondence in Spanish.
  • Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.

Education

International Computer Driving License - Certificate

Private Course
Hamilton-Bermuda
06-2006

Secondary School Teacher - University Diploma

Universidad Tecnica De Manabi
Portoviejo-Manabi-Ecuador
04-1996

High School Diploma -

Colegio Uruguay
Portoviejo-Manabi-Ecuador
06-1992

Skills

  • Business administration
  • Operations management
  • Staff management
  • Cross-functional team leadership
  • Attention to Detail
  • Flexible and adaptable
  • Microsoft word
  • Multitasking
  • Decision-making
  • Training & development
  • Customer service
  • Paxus platform
  • Praeeo Platform
  • Citrix platform
  • Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Vice-President /Fund Administrator

Artex (Formerly Horseshoe Group)
05.2016 - 04.2024

Senior Investor Relations Representative /Transfer Agent

BNY Mellon & Alternative Investment Services
10.2009 - 05.2016

Annuity Service Specialist /Investor Services Representative

SunLife Assurance Company of Canada
02.2008 - 09.2009

International Computer Driving License - Certificate

Private Course

Secondary School Teacher - University Diploma

Universidad Tecnica De Manabi

High School Diploma -

Colegio Uruguay

Languages

Spanish
First Language
English
Advanced (C1)
C1

Languages

  • Spanish, (first language)
  • English, (second language)

References

References available upon request.

References

References available upon request.

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