Committed job seeker and dynamic professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with extensive experience in senior services and community outreach. Recognized for fostering strong partnerships and enhancing program effectiveness through strategic planning and compassionate care. Committed to improving the quality of life for clients and their families. Extensive experience in compassionate care and a Bachelor's Degree in Gerontology. Known for strong leadership and interpersonal communication skills, effectively engaging with clients and families to enhance program effectiveness and service delivery.
Overview
10
10
years of professional experience
Work History
Committee Member
Aging Well Committee
Hamilton, Bermuda, HM
04.2024 - Current
Collaborated with community members to identify aging-related issues.
Coordinated outreach efforts to increase awareness of aging programs.
Engaged with local organizations to strengthen partnerships for senior services.
Participated in strategic planning sessions to enhance program effectiveness.
Attended meetings, listened to presentations and discussed various topics with other committee members.
Provided input on policy decisions related to program implementation, budgeting and resource allocation.
Skilled Caregiver
Healthcare Solutions
Bermuda, HM
04.2023 - Current
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Professionalizing in dementia care and familial support
Physiotherapy
Mental health exercises
Supporting and improving physical needs
Monitoring potential care needs and changes in care
Connecting with clients to ensure communication and interaction is approached and delivered in a professional and positive manner.
Identifying clients skills, concerns, and weaknesses to improve health in all aspects.
Activity Programme Assistant
Windreach Adult Day Program
Warwick, BDA
03.2022 - Current
Promoted mental strength, physical improvements and self-esteem through wide range of activities.
Assisted with activities in accordance to resident capabilities in hopes of improving physical/mental health.
Assisted Activity Program Manager with various activities to support self-sufficiency, self-worth, and motor skills.
Consulted with staff to discuss activities.
Communicating professionally and empathetically to support the needs of clients, family members, volunteers, the general public, and staff.
Delivering high quality care in all aspects of the Windreach facility.
Prepared and organized materials for recreational programs.
Supported meal preparation and dietary needs of participants.
Documented participant attendance and engagement during sessions.
Communicated effectively with families regarding participant progress.
Organized and maintained filing systems for documents and records.
Entered data into databases accurately and efficiently.
Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Developed positive relationships with internal customers through effective communication techniques.
Archived confidential material using established procedures.
Research peer-reviewed journal articles published by health professionals for guidance on proper care support for older adults, dementia care support, and activities designed to promote overall well-being
Professional Vocalist
Self
Bermuda
01.2016 - Current
Bermuda Idol Winner, 2024.
Collaborated with Grammy-nominated vocalists and producers.
Performed live vocal performances at various venues and events.
Provision of Music Therapy for all ages in settings such as schools, care homes, hospitals, and day programs
Collaborated with musicians to create unique arrangements and performances.
Engaged audiences with dynamic stage presence and vocal techniques.
Networked with industry professionals to secure performance opportunities and collaborations.
Performed songs in gospel, pop and music genres.
Created promotional materials, including press releases, biographies and photos.
After-School Teacher
Mount Saint Agnes Academy
Bermuda, HM
10.2022 - 09.2023
Instructed students individually and in groups, utilizing various teaching methods.
Involved parents in student education by cultivating strong relationships.
Taught students learning strategies and social skills.
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student skill level.
Established and enforced rules for behavior and procedures to maintain order among students.
Maintained safe, clean and organized classroom environment.
Attended in-service training and professional development courses to stay on top of policy and education changes.
Supervised outdoor play to enhance social skills while also strengthening students’ physicalities
Providing safe and positive problem-solving techniques in the midst of challenges between students
Skilled Caregiver
Private Client
10.2022 - 01.2023
MS patient
Developed strong and trusting rapport with patient to facilitate smooth, quality care.
Maintaining modesty, independence, and engaging in appropriate conversation.
Assisted with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
Preparing meals
Light housekeeping
Assists with physio therapy exercises
Assists with dressing, bathing, medication reminders
Lifted patients using proper body mechanics and lifting techniques.
Companionship and positive conversations to support self-esteem and self-worth.
Skilled Caregiver
Mr. And Mrs. Murdoch
Bermuda, HM
05.2022 - 10.2022
Assisting and supporting the needs of Mr. and Mrs. Murdoch’s daughter.
Monitoring and observing physical and mental behaviour.
Reporting observations, tasks, engagement throughout the day, and changes in care to parents.
Building a trustworthy, and healthy, and exciting relationship with daughter.
Promoting self-worth and self-esteem through positive reassurance.
Camp Counselor
Salvation Army Camp
Sandys Parish, Bermuda
06/ - 08.2021
Adjusted activity plans to better engage users of differing ability or interest levels.
Prepared for inclement weather ahead of time by planning out activities that could be enjoyed indoors.
Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Guided, mentored, and counseled adolescents and at-risk youths in low-income areas, and built positive relationships to help achieve personal and spiritual goals.
Assisted homesick children by actively listening to concerns and providing emotional support.
Home Care Provider
Home Instead Senior Care
Halifax, NS
01.2021 - 04.2021
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Companionship and positive conversations to support self-esteem and self-worth.
Supervised medication administration, personal hygiene and other activities of daily living.
Facilitated best care by developing strong and trusting rapport with patient.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Tracked and reported clients' progress based on observations and conversations.
Resident Care Supervisor
Ridgewood Assisted Living
Bridgewater, Nova Scotia, Canada , NS
06.2019 - 08.2020
Communicated with patients with compassion while keeping medical information private.
Explained policies, procedures and services to patients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained records management system to process personnel information and produce reports.
Directed, supervised and evaluated medical and maintenance personnel.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Resolving problematic situations through analyzation of the correct problem solving tactics depending on the matter at hand.
Supporting employee needs through guidance and demonstration that coincide with the organizations care policies and care needs.
Maintained and updated resident records and documentation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Interpreted and explained work procedures and policies to brief staff.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Care Provider
Ridgewood Assisted Living
Bridgewater, NS
06.2019 - 08.2020
Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
Alzheimers/Dementia care
Monitored individuals to identify and address specific care needs.
Documented observations of mental and physical health to report updates to medical staff
Guided individuals to restroom for toileting and cared for incontinence needs.
Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
Companionship (1 on 1 time with residents) and positive conversations to support self-esteem and self-worth.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
Communicated with patients' family members and friends to answer questions and explain care tasks.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Kept detailed records of patient medical history, progress, medication administration and changes in health or other conditions.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Administered medication to all residents in an organized and peaceful manner.
Promoted roles as “Team Leader” and “Supervisor on Duty” to meet the needs of all residents and their family, along with providing guidance and instruction to all staff on duty.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Interpreted and explained work procedures and policies to brief staff.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Master of Arts - Dementia
University of Hull
Hull UK
09-2025
Bachelor of Arts - Gerontology/Psychology, Family/Child Studies
Mount Saint Vincent University
Halifax, NS
05-2023
Skills
Positive relationships
Responsible
CPR and First Aid certified
WHMIS certificate
Abuse Training Protocol
Dedicated
Team building
Fast learner
Personable and friendly
Companionship
Interpersonal communication
Dementia/Alzheimer's Training
SCARS Certified
Leadership Skills
Decision-Making
Ethics of Care
Problem resolution
Crisis intervention
Policy analysis proficiency
Patient assessment
Gerontology knowledge
Gerontology Principles
Timeline
Committee Member
Aging Well Committee
04.2024 - Current
Skilled Caregiver
Healthcare Solutions
04.2023 - Current
After-School Teacher
Mount Saint Agnes Academy
10.2022 - 09.2023
Skilled Caregiver
Private Client
10.2022 - 01.2023
Skilled Caregiver
Mr. And Mrs. Murdoch
05.2022 - 10.2022
Activity Programme Assistant
Windreach Adult Day Program
03.2022 - Current
Home Care Provider
Home Instead Senior Care
01.2021 - 04.2021
Resident Care Supervisor
Ridgewood Assisted Living
06.2019 - 08.2020
Care Provider
Ridgewood Assisted Living
06.2019 - 08.2020
Camp Counselor
Salvation Army Camp
06/ - 08.2021
Professional Vocalist
Self
01.2016 - Current
Bachelor of Arts - Gerontology/Psychology, Family/Child Studies