Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Symons

Smith's,Bermuda

Summary

Proven track record at BUTTERFIELD BANK, excelling in customer service and account management by leveraging communication and attention to detail. Enhanced compliance, streamlined HR processes, and improved customer satisfaction through effective needs assessment and interpersonal skills. Achieved significant efficiencies in administrative functions, demonstrating a strong ability to manage time and follow up diligently.

Overview

21
21
years of professional experience

Work History

Customer Service Administrator

BUTTERFIELD BANK
03.2022 - 07.2024
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software CMP & Flexcube to manage interactions and customer KYC information .
  • Assisted customers with completing account opening, closures, amendments, setting up Standing Orders, ATM Claims, credit card applications, Online banking applications
  • Credit Card Sales
  • Relief Assistance to Safety Deposit Boxes
  • Referrals to Investments Team
  • Pitched in to answer phones at main switchboard with 4 lines.

Customer & Account Specialist

BUTTERFIELD BANK
12.2017 - 03.2022
  • Stayed current with latest changes to applicable bank and regulatory standards and company procedures.
  • Reviewed customer files to bring file information up to date according to regulatory requirements and monitoring Account activity and alerts reports related to consumer and client activities.
  • Performed deep audits of customer files 10 to 20 per week to assess compliance with Group standards.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.

Administration Specialist

BUTTERFIELD BANK
01.2007 - 06.2017
  • Provided administrative support to seven VP's and the SVP
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled Production Reports for 10 relationship managers and produced monthly reports.
  • Coordinated communications, financial processing, vendor servicing and invoices, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Human Resources Administrator

BUTTERFIELD BANK
07.2003 - 01.2007
  • Gathering and tracking confidential information in a timely manner on a large number of candidates 20 - 30 per day
  • Effective management and tracking of the administrative processes for all vacancies managed by the recruitment team
  • Verification of all candidates' qualifications, credit, criminal and prior performance data
  • Scheduling of Applicant Interviews and coordinating department heads and recruiters schedules
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Streamlined HR efficiencies, coordinated new hire orientations onboarding and training for new employees.
  • Prepared new hire letters, employee contracts, and corporate policies.

Education

Masters in Business Administration - Business Administration

University of Liverpool Laureate Program
United Kingdom
12.2010

Skills

  • Communication
  • Attention to Detail
  • Team Work
  • Time Management
  • Follow-up skills
  • Customer Needs Assessment
  • Interpersonal
  • Patience

Timeline

Customer Service Administrator

BUTTERFIELD BANK
03.2022 - 07.2024

Customer & Account Specialist

BUTTERFIELD BANK
12.2017 - 03.2022

Administration Specialist

BUTTERFIELD BANK
01.2007 - 06.2017

Human Resources Administrator

BUTTERFIELD BANK
07.2003 - 01.2007

Masters in Business Administration - Business Administration

University of Liverpool Laureate Program

Similar Profiles

CREATE PROFILE
Debra Symons