Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Davona M. Burgess

Devonshire,Bermuda

Summary

Organized and efficient administrative assistant with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

CG Medical Insurance Company Ltd.
05.2024 - Current
  • Coverage & Student Letters
  • Data storage and retrieval
  • Mail & ID card processing
  • Assist administrators
  • Enrollment & terminations
  • Maintain proxy emails and files

Receptionist

CG Medical Insurance Company Ltd.
05.2023 - 05.2024
  • Answering switchboard
  • Providing customer service to walk in clients
  • Receiving policy payments and claims
  • Handling of incoming and outgoing mail/packages
  • Handles inquiries and complaints

Technical Assistant/ Administrator

WOW/TeleBermuda International
06.2004 - 05.2023
  • Manage all activities in accordance with customer services.
  • Off-site Project Management
  • Supervise and participate in the provisioning of equipment and services.
  • Maintaining network operations, peripherals and components.
  • Satellite receiver authorization and programming
  • Supervision of installers
  • Stock management
  • Retail store relief- daily cash out/reconciliation

Front Desk Receptionist

Fairmont Hamilton Princess
01.2003 - 06.2004
  • Guest check in and out.
  • Maintain switchboard.
  • Guest services.
  • Maintain cash drawer

Sales Representative

Queen of Sheba Wholesale
11.2002 - 01.2003
  • Overseas purchasing and ordering of goods.
  • Accounts receivable and payable
  • Managing daily operations of the store.

Senior Customer Service Representative

TeleBermuda International
06.1998 - 11.2002
  • Telecommunication sales.
  • Updating and maintaining customer records/files.
  • Create staff reports, scheduling and special projects.
  • Liaison with wireless and wireline telecommunication carriers.

Education

B.S.S.C. -

Bermuda College
Paget, BDA
01.1995

Certificate in Front Office Reception -

Whitney Institute
Smiths, BDA
01.1993

Skills

  • Organization and communication
  • MS Office/Excel proficiency
  • Desktop publishing

Hobbies and Interests

  • Computers
  • Technology
  • Community club service

Timeline

Administrative Assistant

CG Medical Insurance Company Ltd.
05.2024 - Current

Receptionist

CG Medical Insurance Company Ltd.
05.2023 - 05.2024

Technical Assistant/ Administrator

WOW/TeleBermuda International
06.2004 - 05.2023

Front Desk Receptionist

Fairmont Hamilton Princess
01.2003 - 06.2004

Sales Representative

Queen of Sheba Wholesale
11.2002 - 01.2003

Senior Customer Service Representative

TeleBermuda International
06.1998 - 11.2002

B.S.S.C. -

Bermuda College

Certificate in Front Office Reception -

Whitney Institute
Davona M. Burgess