DANUT OPREA
Oras Pantelimon
Overview
28
28
years of professional experience
Work History
Restaurant Manager
Rosewood Tucker's Point Resort
05.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Supervisor
Rosewood Tucker's Point Resort
07.2008 - 07.2016
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
Restaurant Waiter
La Coquille and Tucker's Point Club
06.2006 - 07.2008
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Cultivated warm relationships with regular customers.
Buffet Steward, Junior Waiter
Princess Cruise Lines Ltd.
12.2004 - 09.2005
- Maintained high levels of cleanliness and organization in the buffet area, contributing to a pleasant dining experience for guests.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
Head Waiter
Catering Partner S.A. Corso Ristorante
05.2002 - 12.2004
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised server staff and simultaneously served personal section of tables.
Restaurant Waiter and Bartender
S.C. Restaurant Bucegi SRL
06.1997 - 03.2002
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Associate Degree in Hospitality - Hospitality
Waiter's School
Bucharest Romania 05-1996
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Shift management
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Performance improvement
- Conflict resolution techniques
- Pre-shift walk-through
Personal Information
- Date of Birth: 05/31/80
- Nationality: Romanian
Recommendations
Serge Bottelli, F&B Director, Rosewood Bermuda Hotel, Serge.Bottelli@rosewoodhotels.com / serge@concierge.bm
Timeline
Restaurant Manager
Rosewood Tucker's Point Resort
05.2016 - Current
Restaurant Supervisor
Rosewood Tucker's Point Resort
07.2008 - 07.2016
Restaurant Waiter
La Coquille and Tucker's Point Club
06.2006 - 07.2008
Buffet Steward, Junior Waiter
Princess Cruise Lines Ltd.
12.2004 - 09.2005
Head Waiter
Catering Partner S.A. Corso Ristorante
05.2002 - 12.2004
Restaurant Waiter and Bartender
S.C. Restaurant Bucegi SRL
06.1997 - 03.2002
Associate Degree in Hospitality - Hospitality
Waiter's School