Damiya Brangman
Hamilton ,Bermuda
Summary
adept in sales techniques and records maintenance, I enhanced customer satisfaction and loyalty through expert product knowledge and personalized recommendations. My friendly demeanor and reliable work ethic contributed to sustained business growth, showcasing my ability to manage tasks efficiently and foster strong customer relationships.
Personable and organized, with strong ability to manage documentation and communication efficiently. Understanding of warranty processes and procedures, coupled with skills in data entry and customer service. Capable of ensuring smooth operations and timely resolutions to enhance customer satisfaction.
Developed skills in fast-paced, customer-focused environment, looking to transition into new field. Expertise in managing documentation and resolving issues, emphasizing efficiency and customer satisfaction. Seeking to apply these capabilities to new role, ensuring seamless operations and positive outcomes.
Overview
6
6
years of professional experience
Work History
Merchandiser
People’s Pharmacy
10.2023 - 12.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Medical Receptionist
Bermuda Healthcare Services
10.2022 - 12.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Facilitated communication between departments, improving overall organizational efficiency.
- Increased office security by updating visitor check-in procedures and protocols.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Conducted market research for administrative tools, leading to better resource allocation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Records Assistant
Bermuda Health Care Services
09.2022 - 12.2022
- Collaborated with healthcare providers to ensure timely completion of required documentation for accurate billing purposes.
- Audited files for completion and accuracy.
- Improved patient data accuracy by diligently reviewing and updating electronic medical records.
- Maintained an organized database of archived records, facilitating easy retrieval when needed.
- Demonstrated excellent time management skills in the handling of multiple simultaneous tasks, prioritizing responsibilities to ensure timely completion.
- Posted medical records promptly upon accurate assembly and analysis.
- Supported smooth transitions for new hires through mentoring and hands-on training in company-specific policies and procedures related to medical records management.
- Developed public relations materials, marketing and advertising strategies.
- Created and delivered presentations to promote health education.
- Filed records for timely retrieval.
Retail Sales Specialist
Gear and Gadgets
06.2019 - 12.2022
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
Education
Cedar Bridge Academy Bermuda
Devonshire High School Diploma/GED -
Seven Day Adventist School
Hamilton 07.2023
Skills
- Reliable and punctual
- Friendly and outgoing
- Sales techniques
- Claims processing
- Warranty analysis
- Records maintenance
- Warranty management
- Recordkeeping skills
- Software applications
- Paperwork processing
- Appointment booking
- Payment issuing
- Error reviews
- Team management
Timeline
Merchandiser
People’s Pharmacy
10.2023 - 12.2024
Medical Receptionist
Bermuda Healthcare Services
10.2022 - 12.2022
Medical Records Assistant
Bermuda Health Care Services
09.2022 - 12.2022
Retail Sales Specialist
Gear and Gadgets
06.2019 - 12.2022
Cedar Bridge Academy Bermuda
High School Diploma/GED -
Seven Day Adventist School
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