Crystal Whitter
St. George’s ,BDA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Cg Insurance Group
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dental Receptionist
Davinci Dental
01.2020 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Dental Receptionist
Leroy Simmons
05.2003 - 12.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Dental Office Receptionist
Bermudiana Dental
07.1999 - 01.2003
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Education
High School Diploma -
The Berkeley Institute
Pembroke, BermudaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Cg Insurance Group
04.2022 - Current
Dental Receptionist
Davinci Dental
01.2020 - 04.2022
Dental Receptionist
Leroy Simmons
05.2003 - 12.2019
Dental Office Receptionist
Bermudiana Dental
07.1999 - 01.2003
High School Diploma -
The Berkeley Institute
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