Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Craneisha Lightbourne

Bermuda

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Exceptionally organized Housekeeper bringing 10 years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction.

Focused Job Title providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
years of professional experience

Work History

Labour Ready

Residential Cleaning
05.2022 - 08.2022

Job overview

  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Dusted picture frames and wall hangings with cloth
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas

Menzies

Airport Ramp Agent
05.2021 - 12.2021

Job overview

  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Connected electrical power unit and hoses to aircraft.
  • Transferred luggage from aircraft to collection areas safely using tug equipment.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Moved furniture and boxes using utility dolly and truck ramp
  • Operated equipment while observing standard safety procedures
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions

MeF
Bermuda

Food Service Worker
05.2019 - 11.2020

Job overview

  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Circulated kitchen area to receive work assignments and identify support tasks.

Pizza House

Cashier/server
02.2016 - 02.2017

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Lifted up to 80 pounds at once and used forklift to move heavier loads.
  • Worked flexible schedule and extra shifts to meet business needs
  • Addressed customer needs and made product recommendations to increase sales
  • Stocked, tagged and displayed merchandise as required
  • Restocked and organized merchandise in front lanes
  • Processed customer refunds and exchanges according to established guidelines
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Reviewed new promotions and monitored price changes

Connection Boutique

Customer Service Cashier
06.2005 - 08.2007

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Lifted up to 80 pounds at once and used forklift to move heavier loads.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Education

Bermuda College
Paget

GED
06.2003

University Overview

Skills

  • Customer's Satisfaction
  • Communication Skills
  • Safety Measures
  • Verbal/ Written Communication Skills
  • Fuel Pump
  • Computer Skills
  • Customer Service Skills
  • Stock Shelves

Languages

English
Advanced (C1)

Timeline

Residential Cleaning
Labour Ready
05.2022 - 08.2022
Airport Ramp Agent
Menzies
05.2021 - 12.2021
Food Service Worker
MeF
05.2019 - 11.2020
Cashier/server
Pizza House
02.2016 - 02.2017
Customer Service Cashier
Connection Boutique
06.2005 - 08.2007
Bermuda College
GED
Craneisha Lightbourne