COREY BURGESS
Smith's,Bermuda
Summary
Highly experienced HVAC professional seeking a challenging position to apply 27 years of expertise. Eager to join a dynamic and successful company with a culture of growth and innovation. Offer extensive knowledge in mechanical service industry and service management to drive organizational success.
Overview
33
33
years of professional experience
Work History
HVAC Service & Maintenance Dept. Manager
Bermuda Air Conditioning Ltd.
Pembroke, Bermuda
04.2018 - Current
- Oversee day-to-day operations of the HVAC Service & Maintenance Departments, managing a team of 24 staff members, including administration, supervisors, and technicians
- Lead, motivate, and develop technicians to ensure exemplary customer service, time management, professional conduct, communication, and safety adherence
- Review service reports daily for vital information and recommendations, ensuring timely follow-ups
- Conduct weekly reviews of technician timesheets and GPS reports
- Facilitate weekly meetings to discuss work schedules, upcoming projects, and gather technician feedback
- Address customer queries and disputes, ensuring high satisfaction levels
- Engage with commercial customers regularly to assess service performance and gather feedback.
HVAC Maintenance Dept. Supervisor
Bermuda Air Conditioning Ltd.
Pembroke, Bermuda
05.2004 - 04.2018
- Achieved consistent growth in profit margins for nearly 400 inspection contracts
- Played a pivotal role in implementing Mobiletech software for paperless work orders
- Drove sales efforts to expand the maintenance contract base
- Prepared estimates and customized inspection proposals based on client needs
- Managed and scheduled approximately 400 contracts, overseeing monthly inspections and invoicing
- Reviewed technician reports to proactively address equipment deficiencies and generate additional service opportunities.
HVAC Service Technician (Full Journeyman)
Bermuda Air Conditioning Ltd.
Pembroke, Bermuda
05.1996 - 04.2004
- Maintained, installed, and repaired a diverse range of HVAC applications, including residential and commercial systems
- Provided detailed reports to customers post-service, outlining performed tasks
- Served on a 24/7 emergency on-call rotation, ensuring prompt response to client needs.
HVAC Service Apprentice
Bermuda Air Conditioning Ltd.
Pembroke, Bermuda
05.1991 - 05.1996
- Completed a 5-year apprenticeship, culminating in independent service responsibilities
- Trained alongside senior technicians in repairing and installing various HVAC systems and energy management controls
- Managed preventative maintenance for assigned commercial buildings.
Skills
- HVAC Preventative Maintenance
- Service Repair
- Equipment Life Expectancy Tracking
- Procurement of HVAC Parts and Equipment
- Annual HVAC Maintenance Budgeting
- Emergency Spare Parts Inventory Management
- Excellent Customer Service
- Communication
- Computer Proficiency
- Valid Driver's License
Additionaltrainingachievements
- Completed 3-day MSCA program: "Growing and Developing Service Supervisors."
- Attended multiple MSCA Management Workshops.
- Successfully implemented Mobiletech software for departmental operations.
Educationcertifications
- MSCA’s Growing and Developing Service Supervisors Program, Fort Lauderdale, Florida, 02/2012
- Ice Machine Service & Troubleshooting (Light Commercial Refrigeration), Manitowoc Service School, Wisconsin, 11/2003
- Centrifugal Chiller Fundamentals, Carrier University, Syracuse, New York, 04/2001
- Tech 2 Electrical Troubleshooting & Air Conditioning Practical and Theory Certification, Carrier University, Syracuse, New York, 03/1999
- Tech 1 Electrical Troubleshooting & Air Conditioning Practical and Theory Certification, Carrier University, Syracuse, New York, 04/1997
- Air Conditioning & Refrigeration Practical and Theory Diploma, Bermuda College, Paget, Bermuda, 05/1991
- Bermuda Secondary School Certificate, Warwick Secondary (High) School, Warwick, Bermuda, 06/1989
References
Available upon request.
Timeline
HVAC Service & Maintenance Dept. Manager
Bermuda Air Conditioning Ltd.
04.2018 - Current
HVAC Maintenance Dept. Supervisor
Bermuda Air Conditioning Ltd.
05.2004 - 04.2018
HVAC Service Technician (Full Journeyman)
Bermuda Air Conditioning Ltd.
05.1996 - 04.2004
HVAC Service Apprentice
Bermuda Air Conditioning Ltd.
05.1991 - 05.1996
Similar Profiles
Mariangel DuqueMariangel Duque
NA at Del-Air Heating & Air Conditioning ServiceNA at Del-Air Heating & Air Conditioning Service
MITCHELL MAERZMITCHELL MAERZ
HVAC Technician at Quality Air/Fintastic Air ConditioningHVAC Technician at Quality Air/Fintastic Air Conditioning
Johnathon ZervasJohnathon Zervas
Self Employed Electrician at Subcontracting to various electrical and Air companies such as Direct Electrical, Bluechip Electrical, Flash Electrical, Smart Air, All Seasons Air conditioning, Arctic Cooling SolutionsSelf Employed Electrician at Subcontracting to various electrical and Air companies such as Direct Electrical, Bluechip Electrical, Flash Electrical, Smart Air, All Seasons Air conditioning, Arctic Cooling Solutions
Debra SymonsDebra Symons
Customer Service Administrator at BUTTERFIELD BANKCustomer Service Administrator at BUTTERFIELD BANK
Jenny PurveyJenny Purvey
Office Manager at Hudson Structured Capital ManagementOffice Manager at Hudson Structured Capital Management