Codie Dowling
Warwick
Summary
Facilities and Operations Professional with 14+ years of experience overseeing building systems, contractor performance, and critical infrastructure across healthcare and utility environments. Proven ability to manage HVAC, electrical, BAS, fire alarm, and security systems while serving as the primary point of contact for tenants, vendors, and stakeholders. Experienced in coordinating preventative maintenance, responding to incidents and emergencies, and maintaining reliable day-to-day operations across multiple facilities. Strong focus on safety, compliance, and efficient service delivery in 24/7 environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Operations Administrator
BELCO
Hamilton, Bermuda
01.2023 - 01.2026
- Coordinate daily operations supporting Bermuda’s primary electrical utility and critical infrastructure systems
- Serve as a key point of contact between operations teams, contractors, and internal stakeholders to ensure continuity and system reliability
- Oversee contractor activities, ensuring compliance with safety standards and operational requirements
- Support outage response and incident coordination, including real-time communication during operational events
- Maintain operational documentation, reporting, and process improvements across departments
- Collaborate with engineering and maintenance teams to support electrical systems, generators, and infrastructure reliability
Service Contractor Consultant
Bermuda Hospitals Board
Paget, Bermuda
01.2023 - 01.2025
- Managed vendor contracts for HVAC, electrical, fire alarm, and mechanical systems across hospital facilities
- Acted as primary liaison between hospital leadership and contractors, ensuring service delivery aligned with operational needs
- Oversaw contractor performance, SLAs, and compliance with safety and regulatory standards
- Coordinated preventative maintenance schedules and ensured timely completion of service and repair work
- Reviewed scopes of work, proposals, and invoices to support cost control and contract compliance
- Assisted with budgeting, procurement processes, and contract renewals
Enterprise Systems Coordinator
Bermuda Hospitals Board
Paget, Bermuda
01.2012 - 01.2023
- Served as central point of contact for building systems across multiple facilities supporting 24/7 healthcare operations
- Monitored and maintained BAS supporting HVAC, environmental controls, fire alarm interfaces, access control, and security systems
- Responded to alarms, system faults, and emergency incidents, including after-hours on-call support
- Coordinated with clinical teams, maintenance staff, and vendors to resolve system and facility issues efficiently
- Conducted root cause analysis and implemented corrective actions to prevent recurrence of system faults
- Maintained system logs, maintenance records, and compliance documentation for audits and inspections
- Supported system upgrades, integrations, and lifecycle management of building automation technologies
Education
Business Administration-Facilities Management
University of The Potomac
USA2023
Bachelor of Science - Information Technology
Purdue University Global
USA2014
Skills
- Facilities Operations & Building Systems Management
- HVAC, Electrical, & Fire Alarm Systems
- Building Automation Systems (BAS) & Environmental Controls
- Vendor & Contractor Management (SLAs, Compliance, Performance)
- Preventative Maintenance Planning & Coordination
- Incident, Alarm & Emergency Response (24/7 On-Call)
- Access Control & Security Systems
- Tenant, Owner & Stakeholder Communication
- Documentation, Compliance & Audit Readiness
- Root Cause Analysis & Troubleshooting
- Safety & Risk Management
- Hands-on exposure to HVAC, fire alarm, access control, and mechanical systems
- Experience with CMMS, ticketing systems, and digital monitoring tools
- Strong technical troubleshooting and systems coordination skills
- Comfortable working Saturday rosters and responding to after-hours emergencies
- Valid Bermuda driver’s license
Accomplishments
- Coordinated response to critical building system alarms and outages in a 24/7 healthcare environment, restoring HVAC, electrical, and BAS functions with minimal disruption
- Improved contractor coordination across HVAC, fire alarm, and mechanical services, strengthening SLA compliance and preventative maintenance delivery
- Acted as central liaison across multiple facilities, improving communication between clinical teams, engineers, and vendors to accelerate issue resolution
- Supported reliability of mission-critical systems by proactively monitoring and troubleshooting BAS, access control, and environmental systems
- Contributed to contract and cost control by reviewing scopes of work, invoices, and vendor performance against operational requirements
Certification
3M Fire Protection & Prevention Certificate — 2026
Timeline
Senior Operations Administrator
BELCO
01.2023 - 01.2026
Service Contractor Consultant
Bermuda Hospitals Board
01.2023 - 01.2025
Enterprise Systems Coordinator
Bermuda Hospitals Board
01.2012 - 01.2023
Business Administration-Facilities Management
University of The Potomac
Bachelor of Science - Information Technology
Purdue University Global