Summary
Overview
Work History
Education
Skills
Personal Mantra
Hobbies and Interests
Technological Skills
Competencies - Driving License Expiration
Affiliations
References
Timeline
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Codie Dowling

Warwick,Bermuda

Summary

Senior Operations Administrator with proven expertise in optimizing office functions and driving operational efficiency. Skilled in strategic planning, team leadership, and performance enhancement. Experienced in managing large-scale projects that strengthen business operations. Recognized for delivering innovative solutions to complex challenges, resulting in increased productivity and sustainable growth.

Overview

15
15
years of professional experience

Work History

Senior Operations Administrator

Belco Ltd.
11.2022 - Current
  • Effectively oversee and manage the comprehensive operations of the Metering Service Department within Transmission, Distribution, and Retail, guaranteeing accurate data oversight.
  • Supervise system performance and essential KPI processes, guaranteeing adherence to organizational standards.
  • Adept at troubleshooting and resolving complex system issues, providing in-depth support and training to team members.
  • Committed to continuous system improvement and process optimization, with a strong focus on enhancing business operations and supporting strategic initiatives.
  • Coordinated the thorough rollout of Advanced Metering Infrastructure across the island.
  • Facilitated customer projects to enhance client satisfaction.
  • Generate regular reports and deliver essential documentation, keeping management informed of issues affecting operations.
  • Problem-Solving and Issue Resolution- Respond to internal client requests and external customer queries.
  • System Improvement and Process Optimization- Assist with system upgrades, provide in-house system management training, and make improvement recommendations.
  • Guided colleagues on system management to improve overall team capabilities.
    Trained team members on system processes for enhanced operational efficiency.
    Delivered ongoing support to resolve system-related issues effectively.
  • Oversee up-to-date documentation management for all systems, ensuring compliance with organizational policies and audit readiness.
  • Informed management, sales, finance, and other stakeholders of issues to facilitate timely resolutions.

Systems Support Analyst (Consultant)

Bermuda Hospitals Board
Paget
10.2023 - Current
  • Manage the Pyxis Network environment throughout the Bermuda Hospitals Board.
  • Coordinated parts sourcing for Pyxis equipment through effective vendor partnerships.
    Engaged with Bermuda Hospital's Board warehouse team and shipping partners to monitor parts status.
    Developed robust tracking systems with vendors to ensure timely delivery.
  • Facilitate Pyxis equipment setup while collaborating with IT to mitigate project risks and uphold compliance with service agreements.
  • Facilitated establishment and evaluation of Pyxis short- and long-term goals, policies, and operating procedures while assessing outcomes against departmental KPIs.
  • Provide regular system support to end users, ensuring optimal use and functionality of Pyxis.
  • Collaborate with management to deliver system feedback, conduct risk analysis, report project status, and analyze data trends influencing the strategic direction of the organization.
  • Conducted in-service training regarding automation, workflow, and process changes.

Field Support Technician

Bermuda Hospitals Board
Paget
09.2010 - 11.2022
  • Lead Field Service Technician collaborating with AFSmith's Business Development team to implement Xerox Bizhub solutions.
  • Support Xerox Bizhub solutions for IT assistance, data security, and print management software
  • Implement Xerox Bizhub drivers across the printer environment.
  • Facilitated network optimization for Xerox Bizhub
  • Site inspections to ensure Xerox had adequate space requirements
  • Sustained and serviced printers, copiers, and networking devices to guarantee seamless business operations.
  • Maintained internet infrastructure for optimal functionality of communication networks

Education

Masters of Business Administration -

University Of the Potomac
01-2025

Bachelor of Science - Information Technology

Purdue University Global
10.2017

Associate of Science - Network Security Management

Potomac College
Washington
06.2010

Skills

  • Leadership skills
  • Communication proficiency
  • Organizational abilities
  • Program planning and execution
  • Training and development
  • Cross-functional collaboration
  • Policy creation and implementation
  • AI tools expertise
  • Reporting and analysis
  • Data gathering techniques

Personal Mantra

A new journey requires a new direction.

Hobbies and Interests

  • Technology
  • Football
  • Boating

Technological Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Customer Information System
  • Itron Meter Reading
  • Xerox Bizhub Solutions
  • Automated Dispensing Cabinets (Carefusion/Pyxis)
  • Power BI

Competencies - Driving License Expiration

12/31/32

Affiliations

  • Volunteering – Helping in community projects, mentoring, or participating in charity events.
  • Professional Development – Taking courses, attending workshops, or earning certifications.
  • Networking – Engaging in industry events, conferences, or online professional groups.
  • Travel and cultural exploration – expanding perspectives through international experiences
  • New Found Love for Pickleball

References

  • Can be provided upon request

Timeline

Systems Support Analyst (Consultant)

Bermuda Hospitals Board
10.2023 - Current

Senior Operations Administrator

Belco Ltd.
11.2022 - Current

Field Support Technician

Bermuda Hospitals Board
09.2010 - 11.2022

Masters of Business Administration -

University Of the Potomac

Bachelor of Science - Information Technology

Purdue University Global

Associate of Science - Network Security Management

Potomac College

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Codie Dowling