CHERYL A. S. ROBINSON
Sandys, Bermuda
Summary
Experienced strategic business partner of human resources, operations and administration. Demonstrated hands-on approach across a variety of sectors, including re/insurance, professional services and telecommunications. People-oriented with exceptional communication and organizational skills. Knowledgeable in recruitment/immigration practices and skillful in employee relations guidance. Proficient with MS Office suite and various HRIS applications. Accomplished Human Resources Consultant with 20 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains, and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resource Consultant
HR Independent Consulting
01.2024 - Current
- Advisor to companies for the successful completion of ad hoc HR-related projects including employment contract audit; benefits administration; work permit applications and renewals
- Leads department heads through policies, procedures and consults with relevant stakeholders
- Participates on local and organization-wide committees that focuse on projects that move organization forward and towards meeting strategic goals.
- Partner with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributes to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Impacts enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Liaises between multiple business divisions to improve communications.
- Collaborates with department heads to identify staffing needs and develop appropriate workforce planning strategies.
- Leeds conflict resolution efforts between employees, fostering improved working relationships among staff members.
- Facilitates onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Streamlines recruitment processes for faster and more efficient hiring of top talent.
- Evaluates employee onboarding programs and presented strategic improvement recommendations to upper management.
- Provides human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Builds HR consulting capabilities focusing on clients undergoing organizational change and development.
- Ensures compliance with all relevant employment laws and regulations through proactive policy development and rigorous internal audits.
- Delivers measurable improvements in HR efficiency by automating manual processes using advanced software tools.
- Provides expert guidance to management on complex labor relations issues, resulting in reduced risk of costly legal disputes.
- Oversees employee engagement initiatives such as team building events and recognition programs, boosting morale within the company.
- Collaborates with managers to identify and address employee relations issues.
- Improves office efficiency by effectively managing internal communications and correspondence.
- Reduces expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Pre-screens resumes prior to sending to corporate hiring managers for consideration.
- Partners with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
General Manager/Head of HR
Wakefield Quin
09.2017 - 01.2024
- Company Overview: Corporate law firm
- Reporting to the Managing Director, was responsible for various ad hoc duties required within human resources, operations and administration, IT, while reducing costs and increasing productivity
- Directed the day-to-day administrative operations necessary for the effective function of a fast-paced law firm
- Held responsibility for the vision, strategic direction and management of recruitment, immigration, policy development, implementation and employee relations
- Ensured HR processes are kept aligned with current legislation and relevant compliance regulation
- Developed guidelines and programs, ensuring consistent implementation and application across practice groups
- Safeguarded against risky HR practices and consults with participants
- Partnered with executive management to ensure effective talent strategy while forecasting talent needs
- Mentored junior staff to ensure an effective pipeline to support succession planning initiatives
- Completed all recruitment and selection processes inclusive of immigration documentation
- Consulted on employee relations issues and performance management to ensure compliance
- Maintained positive rapport within all levels of staff and management
- Oversaw firm-wide occupational safety and health requirements
Office Manager
Walkers
01.2016 - 12.2016
- Company Overview: International law firm
- Reporting to the Bermuda office Managing Partner, established vision and strategic direction for the recruitment, employee relations and training processes of all staff of a local start-up company
- Partnered with HR global head to implement HR policies and procedures while ensuring local compliance
- Established all recruitment and immigration processes
- Developed performance management documentation in compliance with local practice
- Commenced regulatory documentation for the effective application of practice certificates
- Managed the day-to-day finance functions of the Bermuda office
- Lead annual accounting audit
- Initiated cost effective service provider relationships
- Maintained office systems to efficiently deal with administration and electronic information while coordinating with global IT team
- International law firm
Director of Human Resources
Saltus Grammar School
08.2014 - 12.2015
- Company Overview: Independent private school
- Reporting to the Head of School, conducted the review and implementation of human resources policies and procedures
- Oversaw recruitment, training and development
- Provided advice to the management team to ensure fairness and consistency throughout the performance management process
- Responsible for employee relations
- Independent private school
Human Resource Manager
Saltus Grammar School
02.2014 - 08.2014
- Company Overview: Independent private school
- Reporting to the Director of Human Resources, managed advertising and the interview process, including reference checking, ensuring that offers are extended
- Managed the immigration, payroll, orientation and induction function
- Independent private school
Human Resource Manager
Department of Corrections, Bermuda Government
09.2009 - 01.2014
- Reporting to the Commissioner, implemented and managed the human resources department to include policy and administration of recruitment, employee benefits, training and development, performance management, promotions, employee relations, terminations and retirement
- Accountable for ongoing officer training and development; recruit pre-employment screening/onboarding
- Implemented succession planning program for senior officers
Human Resource Manager
Endurance Specialty Insurance Ltd.
03.2007 - 03.2009
- Company Overview: International specialty insurance
- Reporting to the CEO, managed the Bermuda HR department; with overall responsibility for all human resource activities to include recruitment and terminations, compensation and benefits, employee relations, execution of employee programs
- Provided human resources compliance through guidance, coaching, assistance and follow-up on company policies, procedures, and documentation
- Worked with global senior management to implement change initiatives
- Responsible for implementation and administration of employee benefit plans; provided guidance to employees, served as liaison between employees and managers
- International specialty insurance
Assistant Vice President – Human Resources Services
KeyTech Group of Companies
08.2005 - 02.2007
- Company Overview: Telecommunications holding entity
- Reporting to the Human Resources Director, managed current and implemented new compensation, benefits and incentive plans
- Oversaw employee benefit schemes including medical and pension schemes and performance management systems
- Represented the human resources function at senior management meetings
- Telecommunications holding entity
Education
Bachelor of Science - Business Administration
Ambassador University
Big Sandy, TexasSkills
- HR policies and procedures
- Recruitment and retention strategies
- HR analytics
- Diversity and Inclusion
- Interviewing
- Employee Relations
- Onboarding
- Recruitment and selection
- Talent Acquisition
- Performance Appraisal
- Contract Negotiation
- Employment law
Personal Information
Bermudian
Certification
- SHRM-CP, SHRM (Society for Human Resource Management)
Professionalmemberships
- BHRA, Professional Member
- EAP of Bermuda, Board Member
Timeline
Human Resource Consultant
HR Independent Consulting
01.2024 - Current
General Manager/Head of HR
Wakefield Quin
09.2017 - 01.2024
Office Manager
Walkers
01.2016 - 12.2016
Director of Human Resources
Saltus Grammar School
08.2014 - 12.2015
Human Resource Manager
Saltus Grammar School
02.2014 - 08.2014
Human Resource Manager
Department of Corrections, Bermuda Government
09.2009 - 01.2014
Human Resource Manager
Endurance Specialty Insurance Ltd.
03.2007 - 03.2009
Assistant Vice President – Human Resources Services
KeyTech Group of Companies
08.2005 - 02.2007
Bachelor of Science - Business Administration
Ambassador University
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