Cherita Caisey
St George
Overview
2026
2026
years of professional experience
Work History
Cable Records Administrator
Digicel Bermuda
10.2016 - Current
- Maintained accurate records for streamlined data access and retrieval.
- Updated databases, ensuring all information was current and correct.
- Managed digital archives, facilitating easy information retrieval.
- Worked with technicians to trouble shoot and complete intallation and repair requests
Senior Customer Service Representative
Bermuda Telephone Company Ltd
09.2003 - 10.2016
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Overseas Operator
Bermuda Telephone Company Ltd
09.1999 - 09.2003
- Helped customers with directory assistance inquiries
- Assist customers with overseas inquiries and calls
- PBX
- Quote time and charges to hotels for visitors
- Assist BTC Mobility roaming customers
Quality Control Clerk
Franklin Travel Services
- 1996 - 1998
- Maintained quality standards in assembly and packaging of passenger records and tickets
- Back up support for receptionist
- Assisted in the maintenance of brochures and ticket stock
- Retrieved and distributed e-mails and researched internet for agent queries
- designed and implemented use of "documents needed form
Receptionist
The Athletic Club
01.1999 - 08.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Agent
Continental Airlines
- 1993 - 1996
- Flight operations - ensuring preparation of paperwork for on-time departures
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
No Degree - Business Management
Mount Ida College
Newton, MA08-1993
Associate of Applied Science - Tourism And Travel Management
Mount Ida Junior College
Newton, MA08-1992
Accomplishments
- Resident Assistant
- Who's Who Among Students in American Junior Colleges
- Dean's List - Meritorious Achievement
- Award of Excellence
- Further Education Award, Department of Education
- Leadership Scholarship- Leadership Planning Committee
- Bermuda Girl Guide Association
- Commonwealth Youth Exchange
Timeline
Cable Records Administrator
Digicel Bermuda
10.2016 - Current
Senior Customer Service Representative
Bermuda Telephone Company Ltd
09.2003 - 10.2016
Overseas Operator
Bermuda Telephone Company Ltd
09.1999 - 09.2003
Receptionist
The Athletic Club
01.1999 - 08.1999
Quality Control Clerk
Franklin Travel Services
Customer Service Agent
Continental Airlines
No Degree - Business Management
Mount Ida College
Associate of Applied Science - Tourism And Travel Management
Mount Ida Junior College
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