Charm Dillas
Bermuda
Summary
Intelligent professional with a proven track record at Cedarbridge Academy, excelling in document preparation and customer relations. I mastered confidentiality and organization, as I realized it aided in enhancing operational efforts. My demonstrated ability to quickly adapt, significantly improved team productivity as I was able to be trusted with extensive tasks and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Secretary
Cedarbridge Academy
06.2023 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Teacher Intern
Cedarbridge Academy
07.2022 - 08.2023
- Utilized data-driven instruction to modify lesson plans based on student assessment results, maximizing learning outcomes.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Prepared brand new lesson plans to share concepts such as Type and Type.
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Assisted in administering tests and other assessments to evaluate student progress.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
IGCSE - Natural Sciences
Warwick Academy
117 Middle Road2023
Skills
- Customer Service
- Verbal and written communication
- Organization
- Appointment Scheduling
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Multi-Line Phone Systems
- Spreadsheet Management
- Mail distribution
- Developing presentations
- Fast Learner
- Critical Thinking
- Document and File Management
- Customer relations and communications
- Editing and proofreading
- Organizing and Categorizing Data
Accomplishments
Accomplished 3 years of candy striping making it all the way to my senior title within the hospital, where I helped in numerous different sectors and gained a multitude of skills that helped prepare me for a wide variety of opportunities of employment.
Timeline
Secretary
Cedarbridge Academy
06.2023 - 08.2024
Teacher Intern
Cedarbridge Academy
07.2022 - 08.2023
IGCSE - Natural Sciences
Warwick Academy
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