Calvina Parfitt
191 South Road, Paget
Summary
An aspiring health care professional with exceptional, organizational and interpersonal skills. I have an excellent work ethic and am both service oriented and patient-focused with the ability to work both independently and as a collaborative team member.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Bermuda Pediatric Center
13 Richmond Rd, Hamilton HM08
02.2025 - Current
- Greeted and directed visitors, ensuring a professional and welcoming environment.
- Managed incoming calls and emails, providing timely responses to inquiries.
- Assisted in scheduling appointments, coordinating with staff and clients effectively.
- Maintained organized filing systems, enhancing document retrieval efficiency.
- Implemented basic data entry tasks into company software, ensuring accuracy of information.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
Crematory Operator Pet and Human
AMIS Memorial Chapel
#8 Khyber Pass Warwick WK07 Bermuda
02.2016 - Current
- Operated cremation equipment ensuring compliance with safety standards.
- Maintained records of cremations and prepared necessary documentation.
- Conducted routine maintenance on crematory machinery to ensure optimal performance.
- Assisted families in understanding the cremation process with compassion and professionalism.
- Utilized appropriate protective gear during all tasks, prioritizing personal safety as well as that of colleagues and clients.
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Conducted pre-cremation preparation tasks such as identification verification and casket examination, establishing confidence in the integrity of services provided.
- Worked closely with funeral directors and other industry professionals to coordinate services, ensuring seamless communication and collaboration throughout the cremation process.
- Managed inventory of supplies, ensuring adequate stock levels for seamless operations and timely restocking when necessary.
- Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
- Adapted quickly to evolving industry standards by staying current on relevant trainings, certifications, and best practices within the field of crematory operations.
- Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
- Collaborated with local authorities during inspections, demonstrating compliance with industry regulations and maintaining an excellent reputation within the community.
- Performed quality control checks on cremated remains before release to families or funeral homes, ensuring accuracy and consistency in final products delivered.
- Inspected cremation equipment regularly, immediately reporting safety concerns to management.
- Exhibited tact, sympathy and respect to crematory visitors and grieving individuals.
- Adjusted controls on crematory equipment, performing minor maintenance as needed.
- Transport materials and/or decedents to funeral homes post completion.
- Assist with embalming process and restorative work (dressing, cosmetics) and assist funeral directors during funerals and burials.
Medical Assistant - Urology
Dr. Jonathan Makanjuola - NMAC
7 Northshore Shore Road, DV01, Bermuda
01.2021 - 09.2022
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted with clinical procedures, ensuring compliance with safety protocols and sterilization standards.
- Coordinated patient scheduling and follow-ups, enhancing clinic workflow efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality in patient information.
- Supported physicians during examinations, preparing necessary instruments and supplies for procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Lead - Covid19 Response
Department of Health Bermuda
Continental Building, 25 Church Street, Hamilton
10.2020 - 09.2022
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Supported clinical staff with routine procedures, enhancing operational efficiency.
- Administered basic patient care under supervision, ensuring comfort and safety during visits.
- Maintained inventory of medical supplies, coordinating timely restocking to prevent shortages.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for providers.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Audited samples and refrigerated samples to verify freshness and remove any expired or damaged packages.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Northshore Medical & Aesthetics Center
7 Northshore Shore Road, DV01, Bermuda
12.2018 - 10.2020
- Administered patient assessments, ensuring adherence to medical protocols and enhancing patient care quality.
- Assisted in procedural preparations, maintaining sterile environments and supporting clinical staff during treatments.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Facilitate any special requests and ensure they are carried out in a timely manner, liaising with corresponding Dr’s and facilities.
- Transport materials to and from in-house lab to KEMH lab if needed.
- Maintain a safe, clean and orderly environment ensuring equipment is in working order and report any maintenance issues as well as any products that need to be ordered.
- Assist with procedures PAP, ear lavage, PRP prep/procedures, emergency calls etc.
- Pre-Visit planning ensuring all information needed for visits is available and ready.
- Rooming patients ensuring that all materials needed for visit are ready for use, including additional diagnostic treatments such as spirometry, nebulizing, ECG. Ensuring all information regarding patient visit is accurate and verbally discussed with Dr beforehand.
- Ensuring all visits for visiting specialist are booked correctly with an additional information and testing completed before specialist arrival. Also ensuring all requests from specialist are carried out before departure including follow-up visits and operating room visits.
- Ensuring all Dr’s are kept within their schedule to avoid lengthy wait times for patients.
- Trained new staff on office procedures and best practices, enhancing team efficiency and service delivery.
Education
BTEC First Diploma Travel And Tourism - Tourism
Braintree College
Church Ln, Braintree CM7 5SN07-2005
NREMT-B - Emergency Medical Technician -Basic
National EMS Institute
90 Main Street, Carver, MA 0233001-2019
EMR - Emergency Medicine
St. Johns Ambulance
Dunrossil House, 21 Point Finger Road06-2018
Associate of Science - Nursing
Bermuda College
21 Stonington Avenue, Paget, Bermuda PG 0405-2027
Skills
- Customer and Personal Service
- Supportive team member
- Proficient in managing multiple tasks
- Proficient in medical terminology
- Effective communication skills
- Administrative management
- Skilled in high-pressure environments
- Administration and operations
- Customer service management
Certification
- EMT B- Certified Emergency Medical Technician - Expires March 2027
- Basic Life Support (BLS) Provider, AHA - Expires November 2026.
- SCARS Training - Stewards of Children Training - 2018.
- FEMA 700 IS-00700.b - 2019
- FEMA 100 IS-00100.c - 2019
Timeline
Receptionist Administrator
Bermuda Pediatric Center
02.2025 - Current
Medical Assistant - Urology
Dr. Jonathan Makanjuola - NMAC
01.2021 - 09.2022
Medical Lead - Covid19 Response
Department of Health Bermuda
10.2020 - 09.2022
Medical Assistant
Northshore Medical & Aesthetics Center
12.2018 - 10.2020
Crematory Operator Pet and Human
AMIS Memorial Chapel
02.2016 - Current
BTEC First Diploma Travel And Tourism - Tourism
Braintree College
NREMT-B - Emergency Medical Technician -Basic
National EMS Institute
EMR - Emergency Medicine
St. Johns Ambulance
Associate of Science - Nursing
Bermuda College