Cal-anne Curtis
Hamilton,HM
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Supreme court
Bermuda
03.2025 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Some accounting, daily cash reconciliation. Also E1 (government account receivable program.
Bartender
Woodies bar
Bermuda
09.1998 - Current
- Greeted customers and provided excellent customer service.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Balanced daily registers and generated sales reports for management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Merchandiser / Supervisor Retail
Marks & spencer
Bermuda
11.2000 - 01.2020
- Established and maintained relationships with vendors, optimizing product selection and negotiating cost-saving deals.
- Transformed consumer feedback and fashion trends into successful product assortments.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Coordinated with the marketing department to align merchandising strategies with promotional activities and advertising campaigns.
- Evaluated store performance, identified areas of improvement, and developed action plans to address issues.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Education
High School Diploma -
Cedar Bridge Academy Academy
Bermuda Some College (No Degree) -
Bermuda College
Bermuda Skills
- Customer service
- Database management
- Cash reconciliation
- Product knowledge
- Problem solving
- Multitasking Abilities
Certification
- T.i.ps certified
- Food an saftey certificate
- Government secretary course certificate
Timeline
Customer Service Representative
Supreme court
03.2025 - Current
Merchandiser / Supervisor Retail
Marks & spencer
11.2000 - 01.2020
Bartender
Woodies bar
09.1998 - Current
High School Diploma -
Cedar Bridge Academy Academy
Some College (No Degree) -
Bermuda College