Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
SeniorSoftwareEngineer

Barbara Hughes

Hamilton, Bermuda

Summary

Experienced Office Management and Administration Professional with 8+ years experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Office Manager

Island Dental Center
03.2021 - Current
  • Provided guidance on employee relations and matters of corrective action
  • Sourced, installed and implemented a communication system to streamline patient communication and enhanced efficiency
  • Co-created employee contracts, policies, procedures, and disciplinary actions
  • Create and post job ads, schedule and conduct interviews, and manage pre-employment screenings, background checks, work permit processing and board certification
  • Create comprehensive compensation package documentation for new hires
  • Onboarding of all new hires
  • Manage and conduct team member appraisals
  • Provide overall functional support of human resource management
  • Manage and maintain personnel files
  • Manage employee relations
  • Monitor paid time off and approve request
  • Develop and enforce policies and procedures
  • Create and Implemented KPI's and development plans for existing and new employees
  • Payroll and daily reconciliation
  • Manage accounts receivables and payment plans
  • Claims processing, correction and reconciliation
  • Create and present patient treatment plans
  • Work with team members 1 to 1 and in small groups to enhance performance
  • Led the initiative to become a digital practice
  • Improved telecommunications and reduced monthly cost
  • Organize and chair monthly team meetings
  • Organize team building events

Front Office Administrator

Island Dental Center
09.2016 - 03.2021
  • Checked patients in and out
  • Resolved customer questions or issues with an empathetic, and personable approach
  • Built relationships with supply vendors to ensure the high performing practice remained stocked with supplies at all times
  • Organized "lunch and learn" sessions with vendors to help develop team skills
  • Organized and managed team building activities
  • Accounts Receivable
  • End of Day/Week reconciliation
  • Processing Insurance claims and payments
  • Schedule Coordinating for 5 providers
  • Work permit processing

Front Desk Agent

Fairmont Southampton Princess
06.2019 - 11.2020
  • Check guest in/out in an efficient and friendly manner
  • Using brand standards and accommodating guests when necessary
  • Perform all cashiering transactions and balancing cash float at the end of each shift
  • Handle all guest interactions with the highest level of hospitality and professionalism
  • Accommodate special request when possible in a timely manner
  • Resolved customer complaints
  • Assisted with all inquiries and connected them with appropriate team members to fill request
  • Supported with any tasks assigned to management working together as a team for a common goal

Education

High School Diploma -

Cedarbridge Academy
Bermuda

Kixko Certificate - AML/ATF

Bermuda College
Bermuda
2020

Designation - AINS

The Institutes
Online

Skills

  • HR Management:
  • Providing guidance on employee relations and corrective action
  • co-creating contracts, policies, procedures, and disciplinary actions
  • managing team member appraisals
  • Recruiting:
  • Sourcing and implementing communication systems
  • creating and posting job ads
  • conducting interviews
  • managing pre-employment screenings
  • Creating comprehensive compensation packages for new hires
  • Organization:
  • Managing personnel files
  • monitoring paid time off and approving requests
  • Developing and enforcing policies and procedures
  • co-creating and implementing KPIs
  • managing payroll and daily reconciliation
  • Accounts receivables and payment plans
  • Communication:
  • Excellent written and verbal skills for providing overall functional support of human resource management
  • creating and presenting patient treatment plans
  • working with team members to enhance performance
  • improving telecommunications and reducing costs
  • Interpersonal:
  • Flourishing in a team environment
  • bringing people together
  • organizing team building events

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • SCARS Training
  • CPR & First Aid

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Office Manager

Island Dental Center
03.2021 - Current

Front Desk Agent

Fairmont Southampton Princess
06.2019 - 11.2020

Front Office Administrator

Island Dental Center
09.2016 - 03.2021

High School Diploma -

Cedarbridge Academy

Kixko Certificate - AML/ATF

Bermuda College

Designation - AINS

The Institutes

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Barbara Hughes