Salena Furbert
St Georges ,Bermuda
Summary
To obtain growth- oriented positions that will utilize the knowledge and skills obtained through education and experience I have obtained throughout my working years. As a skilled Dept collector I have learned to adapt at providing services with high marks and overcoming challenges in high-volume environments. I am highly skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
42
42
years of professional experience
Work History
Debt Collector
Bermuda Credit Association
Hamilton
06.1999 - Current
- Drafted letters demanding payment from delinquent customers using standard templates.
- Monitored overdue accounts using automated information systems.
- Communicated with clients to provide updates on account recovery status.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Managed high-volume call lists to contact debtors and secure payments.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Receptionist
Gibbons Company
Hamilton
11.1997 - 11.1999
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist Administrator
Phillip J. Pernchief Association
Hamilton
10.1994 - 08.1995
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Assisted with administrative tasks such as data entry into company databases.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Receptionist
Teen Services
Hamilton
06.1990 - 11.1994
- Planned service activities to promote community interaction.
- Maintaining agenty files and case records.
- Performing office duties upon request of my superiors.
- Assisted with banking records and payments.
Clerk/Typist
Bermuda Comercial Bank
Hamilton
06.1985 - 11.1987
- Transcribed notes and compiled into reports for submission to supervisor.
- Typed finished documents from rough drafts and dictation.
- Compiled information from various sources for statistical analysis.
Clerk/Typist
Department of Immigration
Hamilton
09.1982 - 08.1983
- Typed data from rough drafts and notes to create final copies of materials.
- Verified proper font size, alignment and styles on various forms of documents.
- Answered telephone to facilitate general information in response to public or office inquiries.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
Education
High School Diploma -
Whitney Institute
BermudaSkills
- Payment plan development
- Goal-oriented mindset
- Case investigation
- Call center experience
- Collections best practices
- Cashflow report generation
- Business correspondence writing
- Patience and persistence
- Call center background
- Accounting systems
- Account management
Timeline
Debt Collector
Bermuda Credit Association
06.1999 - Current
Receptionist
Gibbons Company
11.1997 - 11.1999
Receptionist Administrator
Phillip J. Pernchief Association
10.1994 - 08.1995
Receptionist
Teen Services
06.1990 - 11.1994
Clerk/Typist
Bermuda Comercial Bank
06.1985 - 11.1987
Clerk/Typist
Department of Immigration
09.1982 - 08.1983
High School Diploma -
Whitney Institute