Ashanti Smith

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls and emails directing inquiries to appropriate personnel and departments
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Entering hotel bookings/reservations manually and accurately using reservation software.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved guest issues quickly and efficiently
• Scheduled, coordinated and confirmed taxi,dinning,spa, and tennis tee time bookings and reservations for guest.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

As the owner of Body Treat a Beauty Retail Business I handle all operations of running this small business, which requires me to have a high level of attention to detail my duties include but are not limited to..

• Sourcing and pricing all merchandise, logging all merchandise into a database to keep track of stock.
• Liaising with customs and various shipping companies
• Handling all marketing and promotion which includes creating all promotional graphics, curating all marketing campaigns, and running multiple social media pages
• Handle all customer service queries, merchandising, and deliveries
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• As Brand Ambassador and Cashier at the Duty Free Shops at Lf Wade International it was my duty to..
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintain a clean and tidy work space
• Responded to customer requests for products, services, and company information.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Managed and merchandise stock helping to create aesthetically pleasing displays
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• As the Assistant to Caterer I assisted in planning and executing various projects, ensuring adherence to project timelines and deliverable
• Placed orders for supplies and helped prep food for events
• Helped with set up and brake down for events as well as assisting with service when needed
• Helped with client/customer services