Summary
Overview
Work History
Education
Skills
References
Timeline
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Areena Brown

Southampton,Bermuda

Summary

Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.

Overview

3
3
years of professional experience

Work History

Guest Service Agent

Azura Bermuda
Warwick
04.2024 - Current
  • Greeted guests with a friendly and welcoming attitude.
  • Processed guest payments quickly and efficiently.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Responded to guests, including email, telephone and in-person inquiries.

Summer Intern

Workforce Development
05.2023 - 08.2023
  • Produced spreadsheets and updates with latest information.
  • Analyzed problems and worked with teams to develop solutions.
  • Worked in team environment to maintain high levels of productivity.
  • Worked with industry professionals to further drive learning goals.

Sales Associate

Merch (Edit Limited)
12.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.

Human Resources Summer Intern

Coral Beach and Tennis Club
06.2021 - 09.2021
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Created and updated tracking spreadsheets using MS Excel.
  • Developed strong written and verbal communication skills.
  • Updated and maintained employee records to respond quickly to requests for information.

Education

Bachelor of Arts - Psychology of Human Resource Management

Arden University
Coventry, UK
09-2027

High School Diploma -

CedarBridge Academy
Devonshire, Bermuda
06.2021

Bachelor of Arts - Psychology

Saint Mary's University
Halifax, Nova Scotia

Skills

  • Guest check-in and check-out
  • Guest service and assistance
  • Records Maintenance
  • Administrative assistance

References

References available upon request.

Timeline

Guest Service Agent

Azura Bermuda
04.2024 - Current

Summer Intern

Workforce Development
05.2023 - 08.2023

Sales Associate

Merch (Edit Limited)
12.2022 - 02.2023

Human Resources Summer Intern

Coral Beach and Tennis Club
06.2021 - 09.2021

Bachelor of Arts - Psychology of Human Resource Management

Arden University

High School Diploma -

CedarBridge Academy

Bachelor of Arts - Psychology

Saint Mary's University

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Areena Brown