Anubha Yadav
Hamilton City,Bermuda
Summary
Strategic-minded, goal-driven individual with over 4+ Years of total experience and more than 3 years of verifiable successes in the areas of Business Development, B2B Solutions, SAAS, CRM, Account Management and Team management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager Client Success
WigzobyShiprocket
01.2021 - 04.2023
- Responsible for client on boarding, implementation, user interviews, and continuous discovery learning with the intent to increase renewals and product offering.
- Drive value through providing campaign strategies and best practices as well as facilitating cross sells and upsells.
- Oversee and analyze client satisfaction through weekly/monthly reports and presentations. Also Assess client data from reports to better understand possible renewal risks
- Identify product insights and opportunities for ensuring client satisfaction by engaging with internal stakeholders across sales, engineering, and product.
- Leverage client-captured intelligence to facilitate product strategy and service teams, augmenting products and services.
- Exceed client expectations, resolving concerns of clients, offering potential solutions, and advising on potential delays.
- Enhanced product features by facilitating the product team through product feedback
- Planned & executed the migration and configurational changes of software like AWS, sendgrid and RML to minimize the downtime.
- Launched leading-edge automation and campaign strategies to optimize revenue growth
- Managed the execution of monthly audits and assessments of the product features to identify any vulnerabilities and implement appropriate migration strategies
- Minimized churn rate by 10% and increased customer retention by 25% by introducing changes to the onboarding process.
- Managed and improved 30+ D2C client profiles with keen focus on addressing client queries and achieving maximum satisfaction.
Customer Success Manager
Partner Horsepower
01.2019 - 01.2021
- Devised innovative ways to enhance sales revenue and improve business strategies for building corporate relations
- Administered customer-facing processes, including software implementation onboarding and post-sales support.
- Managed entire sales cycle of clients in Pipedrive CRM and HubSpot CRM.
- Collaborated with sales and product teams to address customer success objectives.
- Attained and maintained high customer satisfaction.
- Led, trained, and guided a highly qualified team of three customer success professionals to optimize results.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Business Development Associate
ImaginXP
01.2019 - 12.2019
- Devised innovative ways to accomplish enrolment targets and developing and building a lead generation plan, meeting or exceeding monthly or annual targets.
- Enhanced company sales pitch by preparing and taking leading-edge initiatives.
- Promoted business by organizing numerous seminars across the colleges, with a keen focus on generating revenue and leads.
- Outperformed all the assigned tasks to meet dedicated organizational goals.
- Used SalesForce to handle existing portfolio and prospective leads.
- Generated a revenue of $115,485.76 in the entire tenure.
Technical Support Executive
Teleperformance
01.2018 - 01.2019
- Facilitated customers in terms of all queries regarding software installation, implementation, and troubleshooting.
- Conducted remote sessions whilst ensuring deliverance of epitome customer satisfaction and resolving their issues.
- Equipped with advanced knowledge of SaaS, Adobe Photoshop, Adobe Illustrator, Invoicing tools, CRM tools, and Fraud detection tools.
- Played an integral role in providing viable solutions to potential customers through chat.
- Provided prompt and accurate feedback to customers for organizational effectiveness.
- Developed and implemented training initiatives for new hires.
Education
Bachelor of Science - Electronics & Communication Engineering
Rajasthan Technical University
Jaipur, Rajasthan07.2016
Skills
- Performance & Campaign Management
- Attention to Detail
- Client Satisfaction & Retention
- Account Management
- Business & Revenue Growth
- Client Onboarding
- Analytical Thinking
- Product Knowledge
- Time Management
- SAAS
- Email/Whatsapp marketing
- CRM Expert
Certification
- Certified - Hubspot Email Marketing Course
- SQL
- Pipedrive
- Hubspot
- Adobe Creative Cloud
Languages
Hindi
Native language
English
Advanced
C1
Timeline
Assistant Manager Client Success
WigzobyShiprocket
01.2021 - 04.2023
Customer Success Manager
Partner Horsepower
01.2019 - 01.2021
Business Development Associate
ImaginXP
01.2019 - 12.2019
Technical Support Executive
Teleperformance
01.2018 - 01.2019
Bachelor of Science - Electronics & Communication Engineering
Rajasthan Technical University
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