Angelika Wilson
P.O. HM 1786, Hamilton,Bermuda
Summary
Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Overview
20
20
years of professional experience
Work History
Junior Instructor
Connectech Coding
Bermuda
12.2024 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Supervised after-school Robotics team
- Encouraged critical thinking skills and problem-solving strategies among students.
System Application Analyst
Liberty
Pembroke, Bermuda
10.2013 - 06.2024
- Developed and implemented procedures to test application functionality
- Provided technical support for applications and users
- Assisted in the design, development, testing, implementation, and maintenance of software applications
- Analyzed user requirements and developed detailed specifications for custom applications
- Created reports using SQL queries to analyze data trends in application usage
- Documented business processes related to software applications
- Troubleshoot applications, and identify areas for improvement or enhancement.
- Worked closely with end users to understand their needs, and ensure satisfaction with application features.
- Conducted training sessions on how to use various software applications
- Participated in code reviews with other members of the development team
- Designed training materials and reference guides for end users.
- Developed and managed project plans while providing status updates to management
Sales Associate
Davidson's of Bermuda
Hamilton, Bermuda
06.2008 - 08.2022
- Assisted customers with product selection, sizing and styling
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Performed cashier duties such as accepting payments, issuing receipts and end of day
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change
Night Maid
Horizons & Cottages
Paget, Bermuda
02.2005 - 05.2008
- Serviced room with clean linens, refreshed bathrooms
- Interacted pleasantly with guests when performing daily duties
Family and Child Support/Court Receptionist
Magistrates Court
Hamilton, Bermuda
06.2006 - 08.2006
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
Laundry Department
Grotto Bay Hotel
Hamilton Parish, Bermuda
05.2005 - 09.2005
- Sorted and distributed clean linens, towels, and other items for designated areas
- Inspected linen for tears or stains and treated them accordingly
- Operated washing machines, dryers, extractors, and other laundry equipment
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents
- Folded dried articles neatly
- Maintained records of all laundry services provided in log books
- Stocked shelves with freshly laundered items in an orderly fashion
- Loaded carts with clean linen to transport to designated storage areas
Education
Bachelor of Science - Software Engineering
New England Institute Technology
East Greenwich, Rhode Island09-2012
Associate of Science - Software Engineering
New England Institute Technology,
East Greenwich, Rhode Island03-2011
Skills
- Customer support
- End-User Training
- Software Development
- Application Development
- Business process improvement
- Object-Oriented Programming
- Application debugging
- Web development
- Mobile app development
- Agile development methodologies
- Version Control Systems: Git, GitHub
- Maximo Development
- Survey123(GIS)
- Microsoft Power Automate
- Microsoft SharePoint
- Point of sale system
- SAP Crystal Reports
- Reports and documentation
- Workflow Development
- TimeControl
- Service Desk (Help Desk Ticketing System)
Accomplishments
- Employee Long Service Award - 10 of years service
- Active Board Member of TLF
- Certificate of Recognition Dedication and Commitment (TLF) - 2022
- Certificate Recognition Most Inspiring ICT Professional (TLF) - 2021
- Certificate of Recognition Most Inspiring ICT Professional (TLF) - 2020
- Graduates of the Technology Leadership Forum [TLF] Internship Programme - 2013
- Phi Theta Kappa (Chapter Officer - Beta Xi Phi Chapter - Vice President ) -7/26/2010 - 5/1/2011
References
References available upon request.
Timeline
Junior Instructor
Connectech Coding
12.2024 - Current
System Application Analyst
Liberty
10.2013 - 06.2024
Sales Associate
Davidson's of Bermuda
06.2008 - 08.2022
Family and Child Support/Court Receptionist
Magistrates Court
06.2006 - 08.2006
Laundry Department
Grotto Bay Hotel
05.2005 - 09.2005
Night Maid
Horizons & Cottages
02.2005 - 05.2008
Bachelor of Science - Software Engineering
New England Institute Technology
Associate of Science - Software Engineering
New England Institute Technology,
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