Andrew Howard Williams
Southampton,Bermuda
Summary
Detail-oriented professional with a proven track record in enhancing customer satisfaction. Expertise in maintaining guest safety in high-pressure settings. Strong ability to foster positive interactions and resolve issues efficiently. Dedicated professional with strong attention to detail and a positive customer-friendly attitude. Committed to ensuring guest safety and satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Detailed Houseman
Cambridge Beaches Resort & Spa
06.2025 - Current
- Attention to detail of property, collect trash, deliver linen, distribute ice on property
- Assist Housekeepers
Independent travel agent
Self Employed
Hamilton, Bermuda
01.2025 - Current
Bellman / Porter
Rosedon Hotel
07.2023 - 05.2025
- Provide personalized service to guests
- Positively respond to customer concerns and needs
Beach attendant/ Houseman
Cambridge Beaches/ Willow Bank / Azura
01.2017 - 01.2022
- Provide service for guests
- Responsible for guest safety
- Maintained equipment and upkeep of hotel
- Employee of the Year – 2019
Education
Bachelor’s Degree - Science and Applied Business Management
Brigham Young University
Rexburg, Idaho, USA08.2025
Certificate - Hospitality and Tourism Management
Brigham Young University
Rexburg, Idaho, USA01.2022
Mechanical Techniques 1yr Certificate - millwright
Cambrian College of Arts and Technology
Sudbury, Ontario, Canada01.2012
High School Diploma - Bermuda
Berkeley Institute
Bermuda01.2009
Skills
- Responsible
- Self-starter
- Strong interpersonal skills
- Attention to detail
- Positive customer-friendly attitude
- Motivated
- Enthusiastic
- Integrity
- Leadership skills
- Good team player
- Punctual
- Reliable
- Enjoy problem-solving
- MS Office skills
- Intermediate spreadsheet analysis
- Good communication skills
- Meeting minutes note taking skills
- Team collaboration
- Customer service
- Data analysis
- Sales negotiations
- Administrative tasks
- Travel arrangements
- Ground transportation planning
- Strong negotiation
- Travel industry expertise
- Itinerary development
- Travel research
- Marketing
- Hotel accommodations
Hobbies and Interests
- Art
- Running
- Wing Chun
- Poetry
- Personal Finance
Volunteer Experience
- Executive Secretary, Church
- Youth Teacher, Church
- Mentoring, Mid-Atlantic Wellness Institute
- Meals on Wheels
References
References available upon request.
Timeline
Detailed Houseman
Cambridge Beaches Resort & Spa
06.2025 - Current
Independent travel agent
Self Employed
01.2025 - Current
Bellman / Porter
Rosedon Hotel
07.2023 - 05.2025
Beach attendant/ Houseman
Cambridge Beaches/ Willow Bank / Azura
01.2017 - 01.2022
Bachelor’s Degree - Science and Applied Business Management
Brigham Young University
Certificate - Hospitality and Tourism Management
Brigham Young University
Mechanical Techniques 1yr Certificate - millwright
Cambrian College of Arts and Technology
High School Diploma - Bermuda
Berkeley Institute
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