Andrea Westerfield
Smiths,BDA
Summary
Seeking new challenges where I can apply my administration skills and develop new ones and to contribute to the smooth running of a busy office.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing patients Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and patients.
Overview
31
31
years of professional experience
Work History
Receptionist
Ultimate Imaging Ltd
05.2019 - Current
- Greet patients, answer incoming calls and deal with inquiries, transfer calls as required
- Schedule patient appointments
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Maintain and manage patients’ files
- Collect payments, balance daily receipts
- Obtain external medical reports as required by medical professionals
- Safeguard patient privacy and confidentiality
- Complete other clerical duties as assigned
Receptionist
Dr. Terrylynne Emery & Emma Robinson
05.2009 - 11.2018
- Greet patients, answer incoming calls and deal with inquiries, transfer calls as required
- Schedule patient appointments
- Assist patients to complete all necessary forms and documentation including medical insurances
- Ensure patient information is accurate including billing information
- Maintain and manage patients’ files
- Collect payments, balance daily receipts
- Schedule hospital admission, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Safeguard patient privacy and confidentiality
- Complete other clerical duties as assigned
Receptionist
Wee care pediatics
05.2005 - 05.2009
- Responsible for operating the switchboard and booking of client appointments
- Ensure clients are greeted in a friendly manner and make the patients comfortable until they meet with the relevant doctor
- Responsible for checking patients in/out of office for all doctors
- Prepare client files for doctor appointments
- Various general filing
- Collection of immunization
- Balance Daily receipts
Buyer/Customer Assistant
Gorham’s limited
05.2004 - 05.2005
- Responsible for ordering of merchandise for store
- Assist customers with purchases
- Ensure merchandise on floor is updated and restocked
Stable assistant
Spicelands riding center
01.1999 - 01.2004
- Trail guide to visitors and locals
- Assist head coach with grooming and general care of horses
Lab Technician and Front-End Sales Representative
Photomasters
01.1995 - 01.1999
- Responsible for developing film
- Assist with sales
- Balance daily receipts
- Promoted from Junior Printer to Supervisor
Education
Mount Saint Agnes Academy
Skills
- Customer service skills
- Communication skills
- Adaptability
- Confidentiality
- Record management
- Insurance verification
- Patient scheduling
- Time management
Timeline
Receptionist
Ultimate Imaging Ltd
05.2019 - Current
Receptionist
Dr. Terrylynne Emery & Emma Robinson
05.2009 - 11.2018
Receptionist
Wee care pediatics
05.2005 - 05.2009
Buyer/Customer Assistant
Gorham’s limited
05.2004 - 05.2005
Stable assistant
Spicelands riding center
01.1999 - 01.2004
Lab Technician and Front-End Sales Representative
Photomasters
01.1995 - 01.1999
Mount Saint Agnes Academy