Anastasia Elifankina

• Provided excellent customer service to ensure satisfaction.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.

Search and selection of personnel:

- Full cycle recruitment of senior, middle management and line staff (IT, manufacturing, marketing, sales, restaurants, etc.).

- Working with a large number of vacancies simultaneously, as well as with mass recruitment.

- Drawing up qualification portraits of specialists (competencies/education, experience, personal and business qualities), development of competence model for assessment by interview method.

- Development of motivation package, introduction of grades.

- Creation of a training systems.

• Developed and implemented HR strategies aligned with business goals to enhance organizational performance.
• Led a team of recruiters and HR managers in executing effective talent acquisition and retention programs.
• Oversaw the recruitment process, including job postings, candidate screening, interviewing, and selection. 4. Designed and facilitated training and development programs to improve employee skills and career progression.
• Established and maintained strong relationships with department heads to understand workforce needs and dynamics.
• Managed employee relations, addressing conflicts and fostering a positive workplace culture.
• Implemented performance management systems to evaluate and enhance employee performance.
• Ensured compliance with labor laws and regulations, mitigating risks for the organization.
• Developed and administered employee benefits and compensation programs to attract and retain top talent.
• Conducted workforce planning and analysis to identify staffing needs and optimize resource allocation.
• Monitored HR metrics and analytics to assess the effectiveness of HR programs and strategies.
• Collaborated with senior leadership to support organizational change and transformation efforts.

Progress:

• Successfully decreased the number of open positions from 83 to 10-12 within a three months by streamlining the recruitment process and enhancing talent acquisition strategies, leading to improved operational efficiency.
• Achieved a 25% increase in employee retention rates through the implementation of targeted engagement initiatives and comprehensive training programs that fostered career development and job satisfaction.

• Motivated employees through special events, incentive programs, and constructive feedback.

• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

• Guided leaders and employees on company policies, programs, benefits and salary administration.

• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.

• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.

• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

• Profiled candidates, posted job openings, searched for employees, interviewed job applicants, and completed all related documentation.

Progress:

• Implementation of the menu learning system by mnemonics, creation of all related training materials (the technique allows you to learn 70 dishes with a colorful description verbatim in 5-7 days);
• Developed corporative culture, focused training programs, leadership pipeline and succession plans
• Organized and led staff orientation programs and training to promote collaboration
• High level of loyalty of the company's employees (8 on the eNPS scale);
• High level of service on the network (the average rating of secret guests on the network is 90-95%);

• Maintained professional, organized, and safe environment for employees and customers
• Maximized performance by monitoring daily activities and sales, mentored team members
• Resolved staff member conflicts, managed and motivated employees to be productive and engaged in work
• Established team priorities, maintained schedules and monitored performance
• Trained personnel and enforced participation in exercises focused on developing key skills
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

The team under my leadership was recognized as the most productive according to the results of the year, and the owners offered me to take additional courses and take the position of HR manager of a restaurant chain.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Carefully interviewed, selected, trained, and supervised staff
• Reconciled cash and credit card transactions to maintain accurate records
• Managed staff schedules and maintained adequate coverage for all shifts
• Correctly calculated inventory and ordered appropriate supplies
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.