Amit Kumar

• Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
• Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Brought Beverage cost from 38% to 28% within a span of 6 months.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Assisting Pool & Beach manager in the overall operation
• Maintaining the overall cleanliness of beach and pool units
• Providing training to 30 colleagues for model service
• Striving to improve the guest and colleagues' satisfaction and maximizing the financial performance in all areas of responsibility
• Coordinated special events at the beach location, attracting more visitors and generating additional revenue stream guest
• Increased guest satisfaction through regular maintenance of facilities and cleanliness standards.
• Developed strong relationships with local businesses, promoting collaboration and mutual support.
• Maintained accurate financial records, managing budgets effectively to ensure operational efficiency.
• Evaluated employee performance regularly, offering constructive feedback aimed at fostering continuous improvement within the team.
• Provided excellent customer service to visitors, addressing their needs promptly and professionally.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Ensuring smooth operation of the restaurant operation
• Frequent improvement of the service delivery in all areas of the outlet
• Daily management of the look and feel of the restaurant– ensuring the visual of the product is high class and providing an excellent guest experience
• Maintaining high staff morale and encouraging the team to share best practices to improve service offerings
• Involvement in scheduling, payroll & outlet forecast & budget
• On the floor management, leading from the front line a team of 20 colleagues every day
• Providing leadership support to other Food & Beverage outlets in maintaining strong relationships with other Outlet leaders and assisting the teams in their absence
• Regular coaching of team to promote development
• Health & Safety conscious and actively involved in maintaining a safe work environment

• Scheduling, payroll & outlet forecast & budget
• Floor management, Colleagues engagement, Revenue management & Health & Safety management
• Providing leadership support to other Food & Beverage outlets
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• Successfully Opened Bermuda First Burger Bar having more than 16 different types of Gourmet Burgers along with 'Create your own burger'
• Train, supervise and schedule colleagues
• Managed purchasing and inventory control
• Coordinate with Chef to plan special menu items
• Monitor compliance with safety, sanitation and food preparation

• Company Overview: "The Waterlot Inn" is considered to be the premier fine dining restaurant in Bermuda
• Achieving AAA Four-Diamond status
• Assisted in managing of Purchasing and Inventory Control
• Specializing in eclectic cuisine and serving dinner offerings seven days a week; accommodating up to 140 guests and managing 21 associates
• Extensive experience in implementation of labor cost control, daily and weekly transactions; assisting Assistant Restaurant manager in preparing weekly payroll
• Assisting Restaurant manager in Cultivating long term, stable staff with team player philosophies; credited with increasing revenues over the years by increasing customer base and average check
• Assisting Restaurant manager in Creating, developing and implementing all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/ bartender/kitchen associate job descriptions and incentive programs
• Configuring server station charts to assure high degree of cost-efficient customer service
• The Waterlot Inn is considered to be the premier fine dining restaurant in Bermuda
• Achieving AAA Four-Diamond status

Performed Food & Beverage server duties and responsibilities as per the company guidelines.

• Opening member of 'Al-Dana' (Seafood Restaurant with unique fresh fish market)
• Assisted in Lay-out set-up of Restaurant
• Accommodating 118 guests in the Restaurant and 80 guests in the terrace
• Responsible for managing the terrace operation with the help of 4 colleagues
• Successfully Participated in Trail feeding and Training the server