A'Maiah Butterfield

Service Desk

• Answer calls and tickets via FreshService and Fresh Caller
• Tier one triage of tickets
• Image laptops and desktops
• Create new images
• Setup accounts

Infrastructure Tasks

• Setup checklists for server creation
• Help create documentation
• Shadow Assistant Director and Senior Analyst of Infrastructure
• Check backups run correctly
• Test restore process

Software Development

• BMA website updates
• Tier one software support
• System access requests
• Shadow Assistant Director of Software Development
• Creating/updating knowledge base solutions

• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Approve Travel Authorizations by making sure that all relevant information is uploaded.
• Answering questions regarding Travel Authorizations
• Review Travel, Quarantine Exemptions submitted to Ministry of Health.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Data Entry (Inputting patients' information)
• Booking vaccine appointments
• Liaise with ResQwest Officers when required
• Prepared and issued Vaccine Certificates and Safe Keys
• Assist with email box - replying and execute request
• Site Admin for Vaccine Boosters

• Interacted with customers by phone, email or in-person to provide information.
• Provided support work on Windows 10 Project
• Imaging Machines
• Installation of support software
• Provided support to Project team
• Service Desk - update tickets; worked to triage incidents and requests
• Assisted with creating standard checklist, which was used by Senior Technicians
• Gained operational knowledge and supported departmental needs.
• Sophos Uninstallation
• Cisco AMP Installation
• Adobe installation/configuration
• Imaging machines
• WIndows 10 migrations

• Adhered to strict screening techniques and procedures while assisting school screenings.
• Assisted Speech Language Pathologist with P1 Screenings
• Worked closely with Admin to assist with filing, shredding and organizing SLP Coordinator's office
• Attended workshop for "Rock Steady Boxing for Parkinson's"