Alysa DaCosta
Sandys,MA
Summary
Proficient in financial management and customer service with over ten years of experience. Demonstrated ability to build strong customer relationships and implement effective solutions. Skilled in multitasking and managing diverse responsibilities, ensuring timely project completion. Recognized for reliability and commitment to excellence in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales
Gibbons Company
12.2023 - Current
Trust Administrator
Bank of Butterfield
10.2023 - Current
- Provide day to day operational support to Trust Officers, actioning client related requests in a timely and accurate manner ensuring compliance with regulatory requirements.
- Proficient knowledge of NavOne system and IManage document filing system.
- Processed and monitored domestic and international bank transfers with accuracy and confidentiality through Butterfield Bank's online banking platform.
- Reviewed legal documents to confirm accuracy and adherence to trust agreements.
Personal Banking Representative
Bank of Butterfield
02.2022 - 05.2023
- Guided clients through personal banking inquiries and product selections to enhance customer satisfaction.
- Performed account maintenance tasks, ensuring timely updates and closures for accuracy.
Customer Service Associate
Bank of Butterfield
04.2019 - 02.2022
- Provided excellent customer service to ensure satisfaction and repeat business.
- Processed transactions efficiently using point-of-sale systems.
- Managed daily cash transactions while ensuring accuracy and compliance standards.
Education
High School Diploma -
Cedar Bridge Academy
06.2014
Skills
- Compliance management
- Transaction processing
- Customer relationship management
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Customer service
Certification
- Phlebotomy Technician Certification, American Medical Certification Association, 01/09/26
- Phlebotomy Technician Program, CDE Career Institute, Paterson Campus, 11/24/25
References
- Anthony Wolffe, 705-4310
- Sydonnie White-Heyliger, Sydonnie@hotmail.com
Timeline
Sales
Gibbons Company
12.2023 - Current
Trust Administrator
Bank of Butterfield
10.2023 - Current
Personal Banking Representative
Bank of Butterfield
02.2022 - 05.2023
Customer Service Associate
Bank of Butterfield
04.2019 - 02.2022
High School Diploma -
Cedar Bridge Academy