Aleksandr Serdega
Hamilton,Pembroke
Summary
Goal-focused on hospitality experience with 12 years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
THE LOREN AT PINK BEACH
Bermuda
06.2022 - Current
- Supervised food preparation, ordering of supplies, and inventory control.
- Resolved customer complaints in a timely manner.
- Analyzed operational costs and made recommendations for cost savings.
- Managed cash register operations including deposits and reconciling discrepancies.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Provided leadership and direction to restaurant employees.
Senior Waiter
FOURWAYS INN
HAMILTON, BERMUDA
06.2019 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Restaurant Supervisor
EAT GREEK COUZINA
DUBAI, ARAB EMIRATES
03.2017 - 10.2018
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Achieved sales goals and business objectives by motivating staff and promoting GREEK EXPERIENCE
Captain
EAT GREEK COUZINE
DUBAI, DUBAI ARABIAN EMIRATES
02.2014 - 03.2017
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Implemented new POS system and trained staff members on use.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Provided exceptional service to high volume of daily customers.
Waiter
BEST STEAK HOUSE
MINNEAPOLIS, MN
06.2011 - 08.2012
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Set up tables and counters to prepare dining and serving areas.
Education
Bachelor of Science - FOODS TECHNOLOGY
AGRARIAN UNIVERSITY
NIKOLAEV09.2008
Skills
- Training and mentoring
- Restaurant Operations
- Staff Training and Development
- Schedule Coordination
- Performance Evaluations
- Relationship management
- Opening and closing procedure
Certification
WSET LEVEL 2
LDP Training module1,2 "Global Vision Consultancy"
Accomplishments
- Supervisor of the Year 2023
Timeline
Assistant Restaurant Manager
THE LOREN AT PINK BEACH
06.2022 - Current
Senior Waiter
FOURWAYS INN
06.2019 - Current
Restaurant Supervisor
EAT GREEK COUZINA
03.2017 - 10.2018
Captain
EAT GREEK COUZINE
02.2014 - 03.2017
Waiter
BEST STEAK HOUSE
06.2011 - 08.2012
Bachelor of Science - FOODS TECHNOLOGY
AGRARIAN UNIVERSITY
WSET LEVEL 2
LDP Training module1,2 "Global Vision Consultancy"
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